Melanie Marcos
Union City,NJ
Summary
Reliable and upbeat Team member successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Sales Marketing Executive
TWC
Hoboken, NJ
01.2023 - 03.2023
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed efficient cash register operations.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Retail Sales Associate
Boost Mobile
Union City, NJ
04.2018 - 01.2019
- Assisted customers by answering questions and fulfilling requests.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Animation And Special Effects
Academy of Arts University
San Francisco, CA09.2025
Skills
- Cash Handling
- Product Promotion
- Time Management
- Corrective Actions
- Guest Relations
- Maintaining Clean Work Areas
- Accurate Cash Handling
- Delivering Orders to Guests
- Team Goals
- Guest Interaction
- Equipment Preparation
- Working with Advertisers
- Collateral Design
- Social Media Platforms
- Promotions and Marketing Strategies
- Client Meetings
- Photo Imaging
- Overseeing Daily Activities
- Professional Networking
- Consultative Selling Techniques
- Providing Feedback
- Marketing Plan Development
- Industrial Software
Languages
Spanish
Full Professional
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Sales Marketing Executive
TWC
01.2023 - 03.2023
Retail Sales Associate
Boost Mobile
04.2018 - 01.2019
Bachelor of Arts - Animation And Special Effects
Academy of Arts University
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