Anaya Gomez
7450 Northrop Drive ,CA
Summary
Proven track record in enhancing customer satisfaction and financial transaction accuracy, demonstrated at Altura Credit Union. Expert in customer service and support, leveraging call center experience and credit union knowledge to resolve issues efficiently. Achieved significant improvements in service delivery by employing effective communication and teamwork skills.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Altura Credit Union
Riverside, CA
08.2021 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Customer Service Representative
DHL Supply Chain
Perris, CA
09.2018 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Scheduling where and when drivers were to deliver shipment
- Completed driver logs for audits
Sales Representative Assistant Manager
WSS
Riverside, CA
07.2016 - 08.2018
- Boosted sales performance by developing and implementing effective sales strategies.
- Collaborated with fellow team members to create a positive work environment that fostered productivity and teamwork.
- Identified opportunities for process improvements, sharing insights with management to drive continuous growth and development within the sales team.
- Participated in weekly meetings where key insights were shared among team members to continually refine our approach to selling strategies.
Education
High School Diploma -
La Sieraa Hugh School
Riverside, CASkills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Call center experience
- Service Upselling
Timeline
Member Service Representative
Altura Credit Union
08.2021 - 03.2023
Customer Service Representative
DHL Supply Chain
09.2018 - 10.2020
Sales Representative Assistant Manager
WSS
07.2016 - 08.2018
High School Diploma -
La Sieraa Hugh School