Anaya McCollom
Frisco,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Barista Shift Lead
Sweetwaters Coffee & Tea
2023.04 - 2023.09
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned espresso machines, espresso grinders, and work areas such as registers, cafe ovens, bottles for drink sauces and syrups, and cafe area for customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Receptionist
Boardroom Styling Lounge
2022.06 - 2023.06
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Trained new team members on company procedures, customer service and issue resolutions.
- Responded to inquiries from callers seeking information.
Receptionist
Boardroom Styling Lounge
2021.09 - 2023.04
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Confirmed appointments, communicated with clients through email and telephone, and updated client records.
- Handled cash and credit card transactions, and maintained sales and payments records accurately.
- Listened closely to customer complaints and responded appropriately to issues.
- Managed 50 recurring appointments on weekly basis.
- Created appointments by telephone, or in person with clients.
Barista
Sweetwaters Coffee & Tea
2020.12 - 2021.06
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Used POS system to accurately enter orders and process payments.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Volunteer
Alvarado Medical Center
2019.11 - 2020.03
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Exercised confidentiality and abided by HIPAA rules and regulations.
- Collected and transported laboratory specimens used in diagnostics and ongoing patient monitoring.
- Sanitized, restocked, and organized front desk area.
Education
Some College (No Degree) - Nursing
Collin County Community College District
Plano, TXSkills
- Store Opening and Closing
- Efficient Service
- Conflict Management
- Scheduling Appointments
- Telephone Etiquette
- Coffee Machinery
- Hospitality and Accommodation
- Patient Appointment Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Barista Shift Lead
Sweetwaters Coffee & Tea
2023.04 - 2023.09
Receptionist
Boardroom Styling Lounge
2022.06 - 2023.06
Receptionist
Boardroom Styling Lounge
2021.09 - 2023.04
Barista
Sweetwaters Coffee & Tea
2020.12 - 2021.06
Volunteer
Alvarado Medical Center
2019.11 - 2020.03
Some College (No Degree) - Nursing
Collin County Community College District
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