Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawit Van Ee

Ann Arbor,MI

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Customer-focused professional with successful 10-year customer service/retail industry. Documented strengths in building and maintaining relationships with diverse range of customers in dynamic, fast-paced settings.

Overview

11
11
years of professional experience

Work History

Manager

Sweetwaters Coffee & Tea
2015.06 - Current

Manager -Kerrytown Location

  • Onboarded new employees with training and new hire documentation.
  • Resolved staff member conflicts
  • Completed daily barista tasks
  • Food and drink orders (shipping)
  • Monthly/weekly marketing
  • Maintenance and Inventory on monthly basis

Team Leader/barista -Northeast Location

  • Manager on Duty
  • Trained and developed 20 staff for 3 years
  • Serve 200 customers per day
  • Inventoried cafe on monthly basis

Assistant Coach

Clague Middle School
2018.05 - 2018.06

Community Service

  • Observed athletes' performance and provided tips
  • Developed strong relationship with players to assist in reaching goals, build trust and rapport.

Volunteer

Habitat for Humanity
2015.07 - 2015.08

Brand Representative

Abercrombie & Fitch
2013.06 - 2015.07
  • Recruited new employees at UofM and EMU campus
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Trained new employees
  • Filled in for stock manager to organize and box merchandise
  • Completed floorsets, filled floor, and rang up customers.

Sales Associate

Hollister Co
2012.12 - 2013.06
  • Organized and stocked sales floor and managed stockroom
  • Handled customer complaints
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Bachelor of Business Administration - Human Resources

Eastern Michigan University
Ypsilanti, MI
2018

Highschool Diploma -

Early College Alliance, Eastern Michigan University
Ypsilanti, MI
2014

Skills

  • Customer Service
  • Multitasking
  • Adaptability / flexibility
  • Team Oversight
  • Coaching/training
  • Able to remain calm and handle stressful situation

Timeline

Assistant Coach

Clague Middle School
2018.05 - 2018.06

Volunteer

Habitat for Humanity
2015.07 - 2015.08

Manager

Sweetwaters Coffee & Tea
2015.06 - Current

Brand Representative

Abercrombie & Fitch
2013.06 - 2015.07

Sales Associate

Hollister Co
2012.12 - 2013.06

Bachelor of Business Administration - Human Resources

Eastern Michigan University

Highschool Diploma -

Early College Alliance, Eastern Michigan University
Dawit Van Ee