Anaya Mucker
Summary
Dynamic Shift Supervisor at CVS Pharmacy with a proven track record in effective conflict resolution and cash management. Recognized for enhancing customer satisfaction through thoughtful solutions and training new employees. Adept at prioritizing tasks and fostering collaborative decision-making to ensure operational excellence and compliance with company standards.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
11.2022 - Current
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Monitor
City Of Lawrenceburg
08.2021 - 09.2022
- Monitored conduct of students in facility to maintain discipline and safety.
- Provided mental, emotional and physical support to children with special needs using positive reinforcement.
- Helped children safely board and disembark from bus.
- Monitored children's activities to verify safety and wellbeing.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Provided support and guidance to children in conflict resolution.
- Performed opening and closing cleaning shift duties
- Signed patrons in and out of building
Pool Attendant
City of Lawrenceburg
05.2021 - 08.2021
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Monitored access to entry and exit points to avoid congregating.
- Oversaw sign-in logbooks to facilitate potential contact tracing.
- Checked side duty list for opening and closing procedures.
- Moved umbrellas and lounge chairs at request of guests.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Assisted in organizing and implementing recreational activities and programs.
Tubing Attendant
Perfect North Slopes
12.2020 - 03.2021
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Followed safety procedures for operating and loading and unloading passengers from tubes.
Education
Certificate of Interior Design - Interior Design
Interior Design Institute
01.2025 - Current
High School Diploma -
Lawrenceburg Highschool
Lawrenceburg, IN05-2022
Skills
- Effective Conflict Resolution
- Cash Management Proficiency
- Attention to detail
- Curated Furniture Selection
- Efficient Space Utilization
- Understanding of Color Theory
- Customer Engagement
- Task Prioritization
- Collaborative Decision-Making
Timeline
Certificate of Interior Design - Interior Design
Interior Design Institute
01.2025 - Current
Shift Supervisor
CVS Pharmacy
11.2022 - Current
Monitor
City Of Lawrenceburg
08.2021 - 09.2022
Pool Attendant
City of Lawrenceburg
05.2021 - 08.2021
Tubing Attendant
Perfect North Slopes
12.2020 - 03.2021
High School Diploma -
Lawrenceburg Highschool
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