Anaya Smith
Parma,OH
Summary
Results-driven Shift Lead experienced in store operations and team delegation. Achieved operational efficiency through effective employee training and issue resolution. Committed to enhancing workflow and elevating customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Shift Lead
Starbucks
22841 Chagrin Blvd Beachwood OH
2022 - Current
- Trained baristas on beverage standards, customer service, and speed of service expectations.
- Led and managed floor operations of up to 9 people during peak hours, ensuring optimal positioning and workflow efficiency.
- Elevated customer experience by maintaining high service standards and resolving escalations promptly
- Ensured strict food and safety compliance standards across all shifts to safeguard customers and maintain brand integrity, turning a previous EcoSure visit score from to 93%
- Validated daily operations and checklists against floor plans to ensure complete store readiness and visual standards
Skills
- Employee training & development
- Team coordination
- Task management
- Cash handling
- Service quality
- Stock organization & Inventory
- Customer service focused
Timeline
Shift Lead
Starbucks
2022 - Current