David Mendez
Los Angeles,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Lead
Veggie Grill
03.2022 - Current
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Warehouse Worker/Driver
Amazon
08.2021 - 03.2022
- Consistently lifted materials weighing as much as 75 pounds.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Executed precise package sorting and organization to ensure seamless distribution and maximize efficiency.
Customer Service
Target
07.2019 - 08.2021
- Led a customer service team by providing guidance and support to ensure a high-quality guest experience.
- Trained and mentored new employees, improving their efficiency and confidence in handling customer interactions.
- Managed high-volume customer inquiries, resolving concerns quickly and professionally to enhance satisfaction.
- Oversaw order fulfillment operations, coordinating with team members to ensure timely and accurate deliveries.
- Cross-trained in multiple departments, demonstrating adaptability and leadership in various roles to improve overall store efficiency.
Education
Electrical Engineering -
Los Angeles Trade Technical College
High School Diploma -
Eric And Susan Smidt Technology High School
Los Angeles, CA06.2019
Skills
- Team Leadership & Supervision
- Employee Training & Development
- Excellent Verbal & Written Communication
- Customer Conflict Resolution
- Adaptability & Quick Learning
- Cash Handling & Reconciliation
- Logistics & Supply Chain Coordination
Certification
Food Handlers
Osha 10
Languages
Spanish
Professional Working
Timeline
Shift Lead
Veggie Grill
03.2022 - Current
Warehouse Worker/Driver
Amazon
08.2021 - 03.2022
Customer Service
Target
07.2019 - 08.2021
Electrical Engineering -
Los Angeles Trade Technical College
High School Diploma -
Eric And Susan Smidt Technology High School
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