Tyler Leulua'iali'i
Elk Grove,CA
Summary
Five years of customer service experience, including leadership as a Shift Lead, with strong communication, organization, and teamwork skills. Handled GIS programs as well as counting drawers and inventory. Pursuing the next step in my career with an associates in Environmental Studies.
Overview
6
6
years of professional experience
Work History
Shift Lead
Dutch Bros
Elk Grove, CA
07.2021 - Current
- Delegated tasks and supervised team members to ensure smooth operations during shifts, acting as manager in the absence of leadership.
- Monitored quality control of products and operations, ensuring standards were consistently met.
- Handled cash transactions, balanced registers, and completed daily financial reconciliations accurately.
- Helped train new hires when needed.
Takeout
BJ's Restaurant and Brewhouse
Elk Grove, CA
08.2020 - 07.2021
- Managed customer orders accurately, both in-person and over the phone, ensuring timely and correct delivery.
- Packed and organized takeout orders efficiently to maintain quality and customer satisfaction.
- Handled cash, processed payments, and closed out registers at the end of each shift with accuracy.
- Maintained a clean and organized workspace while supporting a team in a fast-paced environment, especially during high-demand COVID protocols.
Education
Associate of Science - Liberal Arts – Math and Science
Cosumnes River College
Sacramento, CA05-2026
Associate of Arts - Liberal Arts – Social and Behavioral Sciences
Cosumnes River College
Sacramento, CA05-2026
Associate of Science - Environmental Studies & Sustainability
Cosumnes River College
Sacramento, CA05-2026
Skills
- Team Leadership & Supervision
- Communication & Customer Engagement
- Organization & Time Management
- Problem Solving in Fast-Paced Environments
- Attention to Detail & Accuracy
- Cash Handling & Basic Financial Reconciliation
- Customer service focus
Languages
English
Timeline
Shift Lead
Dutch Bros
07.2021 - Current
Takeout
BJ's Restaurant and Brewhouse
08.2020 - 07.2021
Associate of Science - Liberal Arts – Math and Science
Cosumnes River College
Associate of Arts - Liberal Arts – Social and Behavioral Sciences
Cosumnes River College
Associate of Science - Environmental Studies & Sustainability
Cosumnes River College