Alexis Arroyo
Pico Rivera,CA
Summary
Dedicated and reliable Shift Lead with over 5 years of experience in fast-paced customer service environments. Proven ability to lead teams, deliver excellent customer experiences, and maintain high operational standards. Strong communication and problem-solving skills with a focus on efficiency and teamwork.
Overview
5
5
years of professional experience
Work History
Shift Lead / Customer Service Representative
Chick-fil-A
Downey, CA
01.2021 - Current
- Supervise and support team members during daily operations to ensure smooth service
- Deliver high-quality customer service, resolving concerns quickly and professionally
- Train new employees on company procedures, customer service standards, and safety protocols
- Manage cash handling, register operations, and ensure accuracy in transactions
- Maintain cleanliness and organization in compliance with company standards
- Assist management with scheduling, inventory, and shift coordination
- Help improve team efficiency and customer satisfaction through strong leadership
Education
Diploma - undefined
El Rancho High School
Pico Rivera, CASkills
Customer Service Excellence
Team Leadership & Supervision
Communication Skills
Conflict Resolution
Cash Handling & POS Systems
Training & Onboarding
Multitasking in Fast-Paced Environments
Additional Information
- Flexible schedule, including evenings and weekends
- Strong work ethic and reliability
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead / Customer Service Representative
Chick-fil-A
01.2021 - Current
Diploma - undefined
El Rancho High School