Summary
Overview
Work History
Education
Skills
Leadership And Activities
References
Timeline
Generic

Zachary Herz

Flagstaff,AZ

Summary

I am a dedicated and motivated individual with an extremely strong work ethic, leadership experience, and a commitment to community involvement. I always search for how to improve my skills and accomplishments to contribute effectively to a professional environment. I am also always learning and growing with my team, no matter what that team belongs to or what the team's objective is. Dependable Shift Lead with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Shift Lead/Customer Service Associate

Walgreens
10.2020 - Current
  • Responsibilities include managing daily store operations, overseeing financial transactions, supervising team members, and ensuring excellent customer service
  • Demonstrate strong leadership, problem-solving, and communication skills in a fast-paced retail environment
  • Consistently meet and exceed performance goals, resulting in increased sales and customer satisfaction
  • Provide excellent customer service, assisted with inquiries, and ensured a positive shopping experience making sure the customer never went home disappointed
  • Developed strong communication and problem-solving skills in a customer focused role
  • Demonstrate an ability to de-escalate situations and address customer concerns effectively.

Education

Political Science

Northern Arizona University

Skills

  • Leadership and Team Management
  • Effective Communication
  • Problem-solving and Decision-making
  • Organizational and Time Management
  • Customer Service Excellence
  • Conflict Resolution
  • Multitasking
  • Detail Oriented
  • Sales Proficiency
  • Staff Motivation
  • Cash Handling

Leadership And Activities

  • Corresponding Secretary, Nu Alpha Chapter of Fiji Fraternity 11/05/2023, Conducting outside communication to headquarters and the Inter-Fraternity council. Maintaining our image to the public, building relationships, and planning/conducting important events. Handling all PR events and issues. Being a middleman to communicate to all parents, graduates, members, and headquarters.
  • Philanthropy Chair, Nu Alpha Chapter of Fiji Fraternity, 01/27/2023-11/05/2023 Leading the planning and execution of philanthropic events and initiatives within the fraternity. Collaborating with local organizations to raise funds for various charitable causes. Organizing and participating in community service projects, promoting a culture of giving back and serving our community. Raising $6200 in one event, which is the most we have raised in 7 years.
  • Fiji Fraternity Member, Northern Arizona University, 09/09/2022, Present, Active member contributing to a positive and inclusive fraternity culture that helps all members grow and improve. Participating in various social, community service, and leadership activities. Developing strong teamwork, communication skills, and interpersonal skills through fraternity involvement.

References

  • Lauren Higgins, 224-717-9190, Walgreens store manager
  • Michelle Royse, 928-200-6416, Walgreens emerging store manager

Timeline

Shift Lead/Customer Service Associate

Walgreens
10.2020 - Current

Political Science

Northern Arizona University
Zachary Herz