Cheryl Pedro
Greenville ,SC
Work Preference
Summary
Dedicated Shift Lead Customer Service Associate with 3+ years in customer service and retail management. Providing excellent customer service in high-volume store environment. Skilled in team supervision, effective communication, and problem resolution.
Overview
3
3
Languages
1
1
Certification
5
5
years of professional experience
Work History
Shift Lead Customer Service Associate
Walgreens
Greenville , SC
10.2023 - Current
- Service 50+ customers per day by processing transactions, handling returns and answering product questions
- Resolved customer inquiries and complaints through effective communication techniques, enhancing customer satisfaction.
- Supervised team operations to improve workflow efficiency and ensure adherence to protocols.
- Coached and trained employees while managing daily work assignments to optimize team performance.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Completed opening and closing duties to facilitate business operations.
- Conducted regular inventory counts to maintain accurate stock levels. through regular counts and precise tracking of supplies.
- In accordance with state and federal regulations, assist the pharmacist under direct supervision in the practice of pharmacy. Support pharmacist operations by guiding customers to prescription pick up and providing OTC recommendations.
Finishing Operator
Perkin Elmer. Inc
Greenville, SC
07.2021 - 09.2023
- Set up machines for production runs by selecting proper tooling, loading feed mechanisms with material, and adjusting machine components.
- Operated finishing machinery to complete production processes efficiently.
- Adjusted machine settings based on product specifications and requirements.
- Inspected finished products for quality and compliance with standards.
- Maintained equipment cleanliness and performed routine maintenance tasks.
- Documented production activities and completed necessary reports accurately.
- Followed safety protocols to ensure a safe working environment at all times.
Education
LPN Certified -
ECPI University
Greenville, SC04-2024
High School Diploma -
Berea High School
Greenville, SC06-2020
Skills
- Customer service
- Pharmaceutical knowledge
- Customer relationship management
- Inventory management
- Sales techniques
- Team leadership
- Team building
Languages
English
Native/ Bilingual
Spanish
Limited
Acateco
Limited
Certification
- LPN
Timeline
Shift Lead Customer Service Associate
Walgreens
10.2023 - Current
Finishing Operator
Perkin Elmer. Inc
07.2021 - 09.2023
LPN Certified -
ECPI University
High School Diploma -
Berea High School