Summary
Overview
Work History
Education
Skills
Volunteer History
Certification
Timeline
Generic

Kyle Daugherty

Puyallup

Summary

Detail-oriented, efficient, and customer-focused aviation professional with extensive experience as an FBO Lead Line Service Technician and Charter Ground Handler. Known for strong communication, problem-solving skills, building and maintaining good relationships and delivering exceptional customer service in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Line Service Technician/Customer Service Representative

MODERN AVIATION
04.2023 - Current
  • Ensures operations are financially sound utilizing best management practices.
  • Provides concierge-level service to corporate and charter clients, proactively discussing available programs, upcoming events, and service offerings.
  • Assisting the sales and marketing team in acquiring new customers.
  • Building relation ships with new customers and maintaining good relationships with new customers.
  • Enters detailed scheduling and service requests into company systems, including ground transportation, fueling, aircraft towing and billing out fuel and other service requests.
  • Communicates regularly with clients and pilots to coordinate timing and special requests, ensuring high satisfaction and repeat business.
  • Coordinates with vendors for catering, hotels, and rental cars; tracks arrangements and confirms logistics.
  • Builds rapport with returning clients and aircrew, fostering long-term relationships and representing the company’s high service standards.
  • Maintains accurate records of service requests, ramp assignments, and aircraft movement in scheduling databases.
  • Oversees lobby readiness, hospitality standards, and stocked amenities to create a premium guest experience.
  • Trains new staff on line operations, safety protocols, and client interaction expectations.

Aircraft Maintenance Technician

CAE
03.2022 - 03.2023
  • Inspect, repair, and maintain aircraft and components following strict specifications.
  • Utilize avionics systems knowledge to troubleshoot and resolve issues.
  • Perform engine replacements and resolve airframe defects.
  • Adhered to all safety policies while performing critical maintenance tasks.

Charter Ground Handler/Line Service Tech

SWIFT AVIATION
03.2021 - 10.2021
  • Supervised fueling operations for multiple jet aircraft, ensuring efficient and safe handling.
  • Marshalled arriving and departing aircraft, maintaining safety on the ramp.
  • Towed aircraft in and out of hangars and coordinated with team members to manage operations.
  • Provided high-level customer service to charter guests and crew members.
  • Creating good relationships with new customers as well as maintaining relationships with current customers.

Charter Ground Handler/Line Service Tech

ROSS AVIATION
08.2020 - 12.2020
  • Fueled multiple jet aircraft safely and efficiently, including heavy aircraft.
  • Marshalled aircraft and towed them in and out of hangars, ensuring proper safety protocols.
  • Provided top-tier customer service, resolving concerns and anticipating needs.

Charter Ground Handler/Line Service Tech

SUPERIOR AVIATION COMPANY
11.2019 - 07.2020
  • Ensured security of jet ramp and hangars, maintaining organized operations.
  • Operated equipment including belt loaders, jeeps, golf carts, and baggage carts.
  • Supported colleagues and customers, anticipating needs and resolving concerns.
  • Providing concierge level customer service.

Education

General Education -

Cosumnes Oaks High School
Elk Grove, CA
05-2019

Skills

  • Customer Service Excellence

  • Strong Communication Skills

  • Organizing and Attention to Detail

  • Critical Thinking and Problem-Solving

  • Conflict Resolution

  • Building and maintaining relationships

  • Attention to detail

Volunteer History

  • Yolo County District Attorney, Woodland, CA, Tobacco Program Undercover, 01/01/17, 12/31/19, Assisted detectives with undercover duties and administrative support for the tobacco program.
  • Cope Family Center, Napa, CA, Event Volunteer, 01/01/11, 12/31/14, Managed children in event activities such as bouncy houses and provided office support as needed.
  • Firefighters Burn Institute, Sacramento, CA, Event Volunteer, 01/01/14, Present, Assisted with check-in procedures and provided support at in-person and virtual camps for children.

Certification

NATA Safety first for Line Service

Timeline

Lead Line Service Technician/Customer Service Representative

MODERN AVIATION
04.2023 - Current

Aircraft Maintenance Technician

CAE
03.2022 - 03.2023

Charter Ground Handler/Line Service Tech

SWIFT AVIATION
03.2021 - 10.2021

Charter Ground Handler/Line Service Tech

ROSS AVIATION
08.2020 - 12.2020

Charter Ground Handler/Line Service Tech

SUPERIOR AVIATION COMPANY
11.2019 - 07.2020

General Education -

Cosumnes Oaks High School

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