Anaya Williams

• Assisted customers with inquiries and product selections.
• Resolved customer complaints and provided effective solutions.
• Handled cash transactions accurately at the register.
• Provided consistent customer support to 100+ customers per shift via in-person and digital systems
• Resolved billing, order, account, and technical issues while maintaining a calm, professional tone
• Utilized internal systems to document interactions accurately and protect customer data
• Assisted customers with product selection, returns, and service inquiries, increasing satisfaction and retention
• Trained new associates on customer service standards and system navigation
• Demonstrated strong reliability, attendance, and adaptability across multiple departments

Remote-Relevant Strengths:

✔ independent work

✔ clear communication

✔ system navigation

✔ problem solving