Anayah Morell
Philadelphia,PA
Summary
Driven professional with a proven track record in customer service and attention to detail, honed at Walmart and other leading retailers. Excelled in planning and organization, consistently meeting quality goals with efficiency. Skilled in decision-making, ensuring customer satisfaction and repeat business. Achieved a high accuracy rate in financial transactions, showcasing both hard and soft skills.
Overview
2
2
years of professional experience
Work History
Personal Shopper Associate
Walmart
Philadelphia, PA
09.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Team Member
Chick-fil-A
Philadelphia, PA
11.2022 - 07.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Sales Associate
Forman Mills
Philadelphia, PA
07.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Diploma -
Nueva Esperanza Academy Charter School
Philadelphia, PA06.2022
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
Timeline
Personal Shopper Associate
Walmart
09.2023 - Current
Team Member
Chick-fil-A
11.2022 - 07.2023
Sales Associate
Forman Mills
07.2022 - 11.2022
Diploma -
Nueva Esperanza Academy Charter School