Kiara Cato
Wharton,TX
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
9
9
years of professional experience
Work History
PERSONAL SHOPPER ASSOCIATE
SAM’S CLUB
07.2023 - Current
- Fulfilled in-store pick-up and ship-from-club online orders, ensuring timely delivery and customer satisfaction.
- Navigated picking software to efficiently process orders while providing exceptional customer service and consistently meeting daily goals.
- Enhanced team communication and developed a positive work mindset to foster collaboration and support team objectives.
- Picked member orders accurately using handheld scanner and store systems.
- Verified product quality, dates, and substitutions before order completion.
- Staged pickup orders to preserve freshness, organization, and speed.
- Navigated sales floor efficiently to locate items, maintain speed, and support order flow.
FREEZER/COOLER/DELI ASSOCIATE
SAM’S CLUB
12.2020 - 07.2023
- Managed product stocking and fronting.
- Assisted in layout changes, ensured product quality, and resolved member concerns.
- Learned how to drive a standing forklift and assisted in driving pallets to appropriate locations.
- Supported operations across fresh departments, including bakery, home meal preparation, produce, and café.
- Prepared sliced meats, cheeses, and deli items while following food safety and sanitation standards.
- Maintained fresh product rotation, labeling, and case presentation to support accurate merchandising.
TEAM MEMBER
J&J CLEANING SERVICE LLC
04.2020 - 12.2020
- Performed commercial cleaning of homes and businesses by dusting, sweeping, sanitizing, and mopping various environments.
- Supervised cleaning workflows to ensure consistent quality and efficient task completion.
- Trained new team members on sanitation standards, equipment use, and safety procedures.
- Inspected completed work to maintain client-ready spaces and address missed details.
CASHIER/STOCKER
PACIFIC RIM MARKET
09.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Managed customer returns and resolved complaints to enhance customer satisfaction.
- Processed customer transactions accurately using the POS system and verified payment methods.
- Assisted customers with product location, pricing questions, and checkout support.
- Maintained clean, organized checkout area to support smooth customer flow.
TEAM MEMBER
McDONALD’S
08.2019 - 09.2019
- Processed customer orders, managed cash transactions, and prepared food as needed.
- Maintained clean, sanitized surfaces using approved cleaning chemicals and safety procedures.
- Restocked supplies and organized equipment to support efficient daily cleaning operations.
- Inspected assigned areas for quality issues and corrected missed details promptly.
CREW MEMBER
EL MEXICANO RESTAURANT
02.2018 - 08.2019
- Welcomed guests, enhancing overall restaurant atmosphere.
- Responsible for bussing tables, taking food out to customers, ensuring customer satisfaction, seating customers, and maintaining basic supplies.
- Cleaned restaurant at closing time, ensuring readiness for next service.
- Processed orders accurately using point-of-sale systems and verified special requests.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma -
Zalma High School
Zalma, MO05-2019
No Degree - Pre-Nursing
Southeast Missouri State University
Cape Girardeau, MOSkills
- Payment processing
- Customer service
- Attention to detail
- Planning and organization
- Inventory management
- Time management
- Decision-making
- Problem-solving
- Order fulfillment
Timeline
PERSONAL SHOPPER ASSOCIATE
SAM’S CLUB
07.2023 - Current
FREEZER/COOLER/DELI ASSOCIATE
SAM’S CLUB
12.2020 - 07.2023
TEAM MEMBER
J&J CLEANING SERVICE LLC
04.2020 - 12.2020
CASHIER/STOCKER
PACIFIC RIM MARKET
09.2019 - 02.2020
TEAM MEMBER
McDONALD’S
08.2019 - 09.2019
CREW MEMBER
EL MEXICANO RESTAURANT
02.2018 - 08.2019
High School Diploma -
Zalma High School
No Degree - Pre-Nursing
Southeast Missouri State University