Anayah Nathan
Indian Head,MD
Summary
Detail-oriented administrative professional with over 7 years of experience in medical administration, seeking to leverage expertise in office management, data organization, and team collaboration to support dynamic administrative environments. Committed to enhancing operational efficiency and delivering exceptional service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Office Assistant II
University Of Maryland FPI
Brandywine, MD
08.2022 - Current
- Managed front desk operations, coordinating 100+ patient appointments daily, which improved patient satisfaction ratings by 15%.
- Verified insurance details for over 200 patients weekly, ensuring 100% compliance and accuracy in billing processes.
- Maintained detailed patient records, facilitating seamless communication among providers, insurers, and patients, reducing follow-up times by 30%.
- Developed training programs for new hires, enhancing team productivity and service quality, resulting in a 25% increase in patient interaction efficiency.
Medical Assistant
Center For Sports & Regenerative Orthopedics
Waldorf, MD
11.2021 - 08.2022
- Oversaw front desk operations, addressing patient inquiries and scheduling appointments, achieving a 20% reduction in patient wait times.
- Drafted and revised key documents, including reports and correspondence, enhancing internal communication efficiency.
- Collaborated with healthcare providers to optimize patient care, contributing to a 10% improvement in patient satisfaction scores.
- Conducted patient assessments and assisted in minor surgeries, ensuring high standards of patient safety and care.
Administrative Office Manager
Family Foot Care Center
White Plains, MD
01.2020 - 11.2021
- Streamlined daily operations by implementing advanced patient management systems, improving scheduling accuracy by 40%.
- Led staff training programs to ensure compliance with HIPAA regulations, reducing risk of breaches by 50%.
- Cultivated vendor relationships that optimized procurement of medical supplies, resulting in a 15% decrease in operational costs.
- Facilitated interdepartmental communication, enhancing team collaboration and reducing response times by 20%.
Unit Secretary
MedStar Health
Clinton, MD
04.2017 - 01.2020
- Managed unit operations, including documentation of patient admissions and discharges, ensuring a 99% accuracy rate.
- Acted as a liaison between medical staff and patients, providing essential information with empathy and clarity, which improved patient feedback scores by 18%.
- Coordinated scheduling and office supply management, contributing to smoother daily operations and improved efficiency.
Education
Westlake High School
Waldorf, MD06-2014
Skills
- Office Management
- Data Entry & Organization
- Scheduling & Calendar Management
- Strong Communication Skills
- Microsoft Word & Excel Proficiency
- Customer Service Excellence
Certification
- Certified Nursing Assistant
- BLS Certification
Timeline
Medical Office Assistant II
University Of Maryland FPI
08.2022 - Current
Medical Assistant
Center For Sports & Regenerative Orthopedics
11.2021 - 08.2022
Administrative Office Manager
Family Foot Care Center
01.2020 - 11.2021
Unit Secretary
MedStar Health
04.2017 - 01.2020
Westlake High School
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