Sandra Hollis
Irmo,SC
Summary
Highly motivated and dedicate professional with over 20 years of experience in customer service and health care. Seeking to leverage my skills and knowledge in a reputable organization. My goal is to continue growing professionally while make a significant impact on lives.
Overview
13
13
years of professional experience
Work History
Medical Office Assistant II
MUSC
06.2025 - Current
- Assisted patients with appointment scheduling and inquiries, enhancing office efficiency.
- Incoming and outgoing referrals.
- Managed patient records using electronic health record (EHR) systems to ensure data accuracy.
- Coordinated communication between medical staff and patients to streamline operations.
- Supported billing processes by verifying insurance information and processing claims.
- Handled incoming calls and directed them appropriately, ensuring prompt responses to inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Handled incoming and outgoing referrals.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
Patient Service Representative
Prisma Health
08.2020 - 05.2025
- Managed patient scheduling and appointment confirmations to ensure optimal clinic workflow.
- Facilitated communication between patients and healthcare providers, enhancing patient experience and satisfaction.
- Processed insurance verifications and authorizations, ensuring compliance with billing procedures.
- Trained new staff on customer service protocols and electronic .
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Provided excellent customer service to patients and medical staff.
- Handled incoming and outgoing referrals.
Service Response Representative
Prisma Health
09.2013 - 08.2020
- Created a central point of contact for information updates and follow-up to work requests that yield a more responsive and efficient level of service.
- Provided customer service to patients and family members.,
- General Office Duties.
- Data Entry
- Scheduled appointments around the hospital.
- Performed other duties directed by Supervisor.
Education
Bachelor of Science - Social Work
Benedict College
Columbia, SC05-2007
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Data entry
- Office administration
- Insurance verification
- Managing patient records
- Appointment management
- Patient scheduling
- HIPAA compliance
- Patient registration
- Medical records maintenance
Timeline
Medical Office Assistant II
MUSC
06.2025 - Current
Patient Service Representative
Prisma Health
08.2020 - 05.2025
Service Response Representative
Prisma Health
09.2013 - 08.2020
Bachelor of Science - Social Work
Benedict College