Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anayansi Vargas Cruz

Thousand Oaks,CA

Summary

Proactive manager with demonstrated leadership abilities.

Enthusiastic management professional with demonstrated success supervising. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable staying experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

Waitress

Moqueca Brazilian Cuisine
04.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Answered customers' questions, recommended items, and recorded order information.

Assistant Manager

Cho Cho San Sushi Bar Restaurant
01.2022 - 10.2023
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security and handled incidents calmly.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Waitress

Janchi Korean BBQ
11.2016 - 05.2017
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.

Waitress

Ciscos Mexican Restaurant
04.2014 - 05.2017
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.

Waitress

Denny's
12.2011 - 04.2014
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.

Education

Administrative Assistant - Business And Technology

Conejo Valley Adult School
Thousand Oaks, CA

Bookkeeping -

Conejo Valley Adult School
Thousand Oaks, CA
12.2013

GED -

Conejo Valley Adult School
Thousand Oaks, CA
03.2013

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Cleanliness
  • Order Taking
  • Certified Safe Food Handling
  • Good Relationship Management

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Waitress

Moqueca Brazilian Cuisine
04.2024 - Current

Assistant Manager

Cho Cho San Sushi Bar Restaurant
01.2022 - 10.2023

Waitress

Janchi Korean BBQ
11.2016 - 05.2017

Waitress

Ciscos Mexican Restaurant
04.2014 - 05.2017

Waitress

Denny's
12.2011 - 04.2014

Administrative Assistant - Business And Technology

Conejo Valley Adult School

Bookkeeping -

Conejo Valley Adult School

GED -

Conejo Valley Adult School

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Anayansi Vargas Cruz