Anayency Portillo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
CIM Group
Hollywood, CA
05.2021 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Processed security deposit refunds.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected and maintained careful records of rental payments and payment dates.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
Assistant Community Manager
First Services Residential
Culver City, CA
03.2020 - 05.2021
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Met with residents to gather information and develop effective solutions.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Evaluated property conditions and recommended improvements.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Park Services Supervisor (Part Time)
City Of Los Angeles - Public Works
Glendale, CA
09.2018 - 01.2021
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Property Coordinator
CIM Group
Hollywood, CA
10.2019 - 02.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Administrative Assistant
YPI
Los Angeles, CA
03.2018 - 10.2019
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
HR Coordinator
Chelsea Home Health Care
Los Angeles, CA
07.2018 - 03.2019
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Evaluated timecards for accuracy on regular and overtime hours.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Conducted new employee onboarding and provided ongoing orientation training.
- Coordinated and administered employee health insurance and retirement plans.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Intake Specialist
Kurtzman Carson Consultants LLC
El Segundo, CA
01.2017 - 01.2018
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assessed clients' needs and determined eligibility for intake services.
Payroll Officer
Document Aid Relief
Los Angeles, CA
01.2015 - 12.2016
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Applied knowledge of regulations, employment law, and tax code to keep operations in compliance with applicable standards.
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
Education
Bachelor of Science - Behavioral Sciences & Communication
Loyola Marymount University
Los Angeles, CA12.2017
Associate of Science - Communications
Santa Monica College
Santa Monica, CA12.2014
High School Diploma -
Ouchi High School
Los Angeles, CA06.2011
Skills
- Social Media Engagement
- Leasing and Sales
- Microsoft Office
- Policy and Procedure Adherence
- Correspondence Writing
- Safety Awareness
- Customer Satisfaction
- Bank Deposits
- Motivational Leadership
- Lease Renewals
- Staff Management
- Maintenance Requests
Timeline
Assistant Property Manager
CIM Group
05.2021 - Current
Assistant Community Manager
First Services Residential
03.2020 - 05.2021
Property Coordinator
CIM Group
10.2019 - 02.2020
Park Services Supervisor (Part Time)
City Of Los Angeles - Public Works
09.2018 - 01.2021
HR Coordinator
Chelsea Home Health Care
07.2018 - 03.2019
Administrative Assistant
YPI
03.2018 - 10.2019
Intake Specialist
Kurtzman Carson Consultants LLC
01.2017 - 01.2018
Payroll Officer
Document Aid Relief
01.2015 - 12.2016
Bachelor of Science - Behavioral Sciences & Communication
Loyola Marymount University
Associate of Science - Communications
Santa Monica College
High School Diploma -
Ouchi High School