Overview
Work History
Education
Skills
Timeline
Generic
Anayia Curtis

Anayia Curtis

McKinney,TX

Overview

8
8
years of professional experience

Work History

Fraud Resolution Coordinator III

Walmart ( WFH )
08.2021 - Current
  • Ticketing systems and other tools used to handle customer requests
  • Escalation matrices
  • Customer request process life cycles
  • To be able to provide customer service by sharing accurate and timely information with customers, utilizing quality guidelines.

Client Concierge Temp

Health IQ
09.2020 - 05.2021
  • Medicare over SMS, Chat & over the phone informing customers of various insurances with lower rates on life insurance.

Collections Representative

Southwest Credit Systems
08.2018 - 03.2019
  • Persuade delinquent customers to become current while using professionalism, tact and adhering to all applicable collection laws
  • Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.

Chat Agent

24/7
12.2016 - 07.2017
  • Speak with customers via chat and social media in order to provide information about the product and services
  • Help customers create, update and cancel accounts.

Education

High school diploma - Education

Lake highlands high school
Dallas, TX
06.2015

Skills

  • Assertiveness
  • De-Escalation Techniques
  • Conflict resolution skills
  • Legal expertise

Timeline

Fraud Resolution Coordinator III

Walmart ( WFH )
08.2021 - Current

Client Concierge Temp

Health IQ
09.2020 - 05.2021

Collections Representative

Southwest Credit Systems
08.2018 - 03.2019

Chat Agent

24/7
12.2016 - 07.2017

High school diploma - Education

Lake highlands high school
Anayia Curtis