Anayia Curtis
McKinney,TX
Overview
8
8
years of professional experience
Work History
Fraud Resolution Coordinator III
Walmart ( WFH )
McKinney
08.2021 - Current
- Ticketing systems and other tools used to handle customer requests
- Escalation matrices
- Customer request process life cycles
- To be able to provide customer service by sharing accurate and timely information with customers, utilizing quality guidelines.
Client Concierge Temp
Health IQ
Dallas-Fort Worth
09.2020 - 05.2021
- Medicare over SMS, Chat & over the phone informing customers of various insurances with lower rates on life insurance.
Collections Representative
Southwest Credit Systems
Carrollton
08.2018 - 03.2019
- Persuade delinquent customers to become current while using professionalism, tact and adhering to all applicable collection laws
- Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.
Chat Agent
24/7
Dallas
12.2016 - 07.2017
- Speak with customers via chat and social media in order to provide information about the product and services
- Help customers create, update and cancel accounts.
Education
High school diploma - Education
Lake highlands high school
Dallas, TX06.2015
Skills
- Assertiveness
- De-Escalation Techniques
- Conflict resolution skills
- Legal expertise
Timeline
Fraud Resolution Coordinator III
Walmart ( WFH )
08.2021 - Current
Client Concierge Temp
Health IQ
09.2020 - 05.2021
Collections Representative
Southwest Credit Systems
08.2018 - 03.2019
Chat Agent
24/7
12.2016 - 07.2017
High school diploma - Education
Lake highlands high school