Summary
Overview
Work History
Education
Skills
Timeline
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Anayia Curtis

Aubrey,TX

Summary

Empathetic and results-driven customer support professional with over 5 years of experience in fast-paced call center and remote environments. Skilled in conflict resolution, de-escalation, and delivering tailored service to high-value clients. Proven ability to represent brands with professionalism and care, especially in luxury and sensitive sectors. Eager to bring exceptional communication and problem-solving skills to Amazon’s Luxury Stores.

Overview

7
7
years of professional experience

Work History

Fraud Resolution Coordinator III

Walmart ( WFH )
McKinney
08.2022 - Current
  • Investigated and resolved complex fraud claims, maintaining high accuracy under tight deadlines.
  • Applied legal expertise and de-escalation techniques to sensitive customer concerns.
  • Communicated effectively with customers via phone and digital channels to explain resolutions.

Client Concierge Temp

Health IQ
Dallas-Fort Worth
03.2019 - 08.2022
  • Educated clients on Medicare and life insurance options via SMS, phone, and chat.
  • Maintained high customer satisfaction by simplifying complex offerings.
  • Adapted to new systems quickly in a fast-paced, remote-first work culture.

Collections Representative

Southwest Credit Systems
Carrollton
08.2018 - 03.2019
  • Persuasively communicated with customers to resolve delinquencies while following collection laws.
  • Balanced production goals with high-quality customer care.

Education

High school diploma - Education

Lake highlands high school
Dallas, TX
06.2015

Skills

  • Luxury Customer Experience
  • Conflict Resolution & De-escalation
  • Phone, Chat, SMS & Social Media Support
  • Remote Work & Time Management
  • Fraud Investigation & Claims Handling
  • CRM Tools & Ticketing Systems
  • Professional Communication
  • Insurance & Financial Services Knowledge

Timeline

Fraud Resolution Coordinator III

Walmart ( WFH )
08.2022 - Current

Client Concierge Temp

Health IQ
03.2019 - 08.2022

Collections Representative

Southwest Credit Systems
08.2018 - 03.2019

High school diploma - Education

Lake highlands high school

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Anayia Curtis