Marketing and communications professional specializing in strategic writing, digital content creation, and project management. Proven ability to enhance operational efficiency and drive engagement through effective public relations and media strategies in healthcare and nonprofit sectors.
Overview
6
6
years of professional experience
Work History
Initial Credentialing Specialist
UK HealthCare
06.2024 - Current
Processed credentialing and recredentialing applications for physicians and advanced practice providers, ensuring compliance with Joint Commission, NCQA, and regulatory standards to facilitate seamless operations.
Conduct primary source verification and detailed audits of licenses, DEA registrations, and board certifications.
Coordinated with Medical Staff Services leadership to prioritize workflows, consistently meeting strict deadlines and enhancing operational efficiency.
Contributed to process improvement initiatives by digitizing and organizing provider records, streamlining access to critical information for enhanced electronic storage.
Communicate professionally with internal stakeholders to ensure uninterrupted patient care.
Sales and Service Lead-Management
Sephora
Lexington, Kentucky
11.2022 - 11.2023
Led daily store operations and enhanced customer service as Client Experience Leader.
Utilize KPIs and sales data to adjust strategies and exceed performance metrics.
Led team to achieve operational goals
Created exceptional client experiences through dedicated service.
Execute and plan events to promote sales goals for specific brands
Supported store openings by implementing strategic social media communications.
Junior Salesforce Administrator
UK Alumni Association & Marketing Intern
02.2022 - 11.2022
Manipulate and upload data into Health Cloud, a constituent relationship management platform created using Salesforce designed to track COVID test results and support campus.
Led a four-person team using Salesforce, Asana, and Lucidchart to plan and execute initiatives.
Developed customized consoles for Human Resources to streamline Wellness Efforts and project management.
Created custom reports for stakeholders to provide insights and facilitate data-driven decision-making.
Supported Health Corps end users by resolving technical issues and addressing inquiries to enhance user experience.
Communicate effectively with internal and external teams
Patient Coordinator
Skin Secrets Medical Spa
, Kentucky
08.2020 - 02.2022
Coordinated patient appointments, addressed inquiries, and provided assistance to enhance patient experience.
Managed all communication with patients.
Full product knowledge of all of the medical grade skincare products for personal selling.
Performed organizational and administrative tasks to streamline office operations and support team workflow.
Implement social media strategy to support messages and business goals.
Work on visual content for events with captions, news stories, and letters.
Work with programming staff to plan and execute events across Kentucky.
Facilitate Alumni Association membership.
Utilize Adobe Suite for visuals.
Collaborate to ensure consistent messaging for the brand across multiple platforms and spaces.
Marketing & Alumni Association Intern
University of Kentucky
Lexington, Kentucky
06.2018 - 08.2018
Coordinated event planning and marketing campaigns that increased alumni engagement.
Created digital content and promotional materials that strengthened organizational branding initiatives.
Crafted social media content that supported strategic communication objectives.
Supported membership outreach through targeted communications and relationship management.
Education
Master of Science - Marketing
University of Kentucky
Lexington, KY
05-2026
Bachelor's of Arts - Integrated Strategic Communication
University of Kentucky
Lexington, KY
08-2020
Skills
Salesforce expertise
Project management skills
Data analysis
Marketing analytics
Digital content creation
Adobe Creative Suite
Brand development
Sales optimization
Customer service excellence
Organizational abilities
Strong work ethic
Timeline
Initial Credentialing Specialist
UK HealthCare
06.2024 - Current
Sales and Service Lead-Management
Sephora
11.2022 - 11.2023
Junior Salesforce Administrator
UK Alumni Association & Marketing Intern
02.2022 - 11.2022
Patient Coordinator
Skin Secrets Medical Spa
08.2020 - 02.2022
Marketing & Alumni Association Intern
University of Kentucky
06.2018 - 08.2018
Master of Science - Marketing
University of Kentucky
Bachelor's of Arts - Integrated Strategic Communication
Sr. Sales Support Specialist - Quoting/Data Quality Analyst at Service Source Int’l Philippines Inc.Sr. Sales Support Specialist - Quoting/Data Quality Analyst at Service Source Int’l Philippines Inc.