Anderson De Oliveira
Chicago,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Sheft Manager
On The Border
08.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Server
Texas De Brazil
02.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Education
Bachelor of Science - Human Resources Management
UNP- University Paulista, Brazil
São Paulo, Brazil12.2014
Skills
- Advertising Techniques
- Project Management
- Staff Management
- Manage Budgets
- Team Leadership
- Customer Relationship Management
- Art History
- Train Employees
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
French
Professional Working
Timeline
Sheft Manager
On The Border
08.2022 - Current
Server
Texas De Brazil
02.2019 - 03.2020
Bachelor of Science - Human Resources Management
UNP- University Paulista, Brazil