Anderson Perez
Wesley Chapel,FL
Summary
Proven Medicare Sales Agent , adept in Medicare knowledge and fluent bilingualism, significantly enhanced customer retention and sales revenue. Skilled in problem-solving and teamwork, consistently exceeded targets through expert advice and tailored presentations. Demonstrated excellence in customer service across roles, fostering loyalty and exceeding expectations without relying on numerical quantification.
Overview
2
2
years of professional experience
Work History
Medicare Sales Agent
Tranzact Insurance Solutions
05.2023 - 06.2024
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
- Enhanced customer retention rates by proactively addressing any issues or concerns regarding their Medicare plans.
- Resolved caller issues quickly and thoroughly.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Delivered engaging sales presentations tailored specifically towards individual client needs.
Lube Service Technician
Kia Of Wesley Chapel
08.2022 - 05.2023
- Developed strong relationships with customers by addressing their concerns promptly and professionally, earning their trust as a reliable technician.
- Improved team efficiency through effective communication and collaboration during high-volume appointment periods.
- Created videos featuring recommendations for customers on purchasing parts.
Automotive Service Technician
Walmart
03.2022 - 08.2022
- Because of the lack of Cashier, often worked as one for the autocenter.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Education
Associate of Arts -
Pasco-Hernando State College
New Port Richey, FL08.2023
High School Diploma -
Fivay High School
Hudson, FL06.2020
Skills
- Goal-Oriented
- Medicare knowledge
- Product presentation
- Cold-calling
- Fluent Bilingualism
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Medicare Sales Agent
Tranzact Insurance Solutions
05.2023 - 06.2024
Lube Service Technician
Kia Of Wesley Chapel
08.2022 - 05.2023
Automotive Service Technician
Walmart
03.2022 - 08.2022
Associate of Arts -
Pasco-Hernando State College
High School Diploma -
Fivay High School