Anderson Valerio Nunez
Baitoa,Santiago De Los Caballeros
Summary
Interpreter, fluent in English and native language with 2+ Years of professional telephone interpreting experience. Strong cultural awareness and ability to maintain neutrality and accuracy during calls. Proficient in medical terminology and trained in interpreting/language industry. Years of experience in tech settings. Easily translates conversations and maintains original meaning. Personable and professional with focus on providing accurate translations for diverse projects.
Overview
10
10
years of professional experience
Work History
Spanish Interpreter
Language Line Services
01.2023 - 02.2024
- Enhanced communication by accurately interpreting and translating complex legal documents for Spanish-speaking clients.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Streamlined workflow for colleagues by efficiently managing multiple interpretation projects simultaneously.
- Supported successful business negotiations with international partners through precise simultaneous interpretation services.
Customer Service Specialist
Bath & Body Works
08.2021 - 10.2022
- Took payment informations and other pertinent information such as addresses and phone numbers to place orders.
Customer Service Rep
Allstate Insurance Company
01.2020 - 03.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Call Services, inc and H2O wireless
10.2018 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Bar Manager
Brad Carter
05.2017 - 08.2017
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Managed to increase cellphone sales by 10-15%
Bar Manager
Cockatoo portuguese restaurant
05.2016 - 08.2016
- Closed out cash register and prepared cashier report at close of business.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 30% improvement over prior onboarding process.
Bartender
Suzen Carter – USA
01.2015 - 01.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Managed over 40-60 customer calls per day.
- Several times employee of the month.
English Teacher
Cherylin Colbas-A Place for hope
01.2014 - 05.2015
- Prepared and implemented lesson plans covering required course topics.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Education
Graduated - Digital Assets
12.2023
Certification Obtained - Blockchain Technology
01.2023
Bachelor of Arts - Language Arts Teacher Education
03.2021
Esperanto Language - Languages
09.2018
Russian Language Technical Course -
02.2018
No Degree - Tourism And Travel Management
2014
English Course - English Language And Literature
06.2013
Skills
Customer Service and Assistance
- Interpretation and Translation Services
- Clear Communication Skills
- Order and Refund Processing
- Computer savvy
- Microsoft package savvy
Understanding of blockchain technology
- Knowledge of cryptography
- Knowledge of smart contracts
- Simultaneous translations experience
- Interpersonal Communication
Timeline
Spanish Interpreter - Language Line Services
01.2023 - 02.2024
Customer Service Specialist - Bath & Body Works
08.2021 - 10.2022
Customer Service Rep - Allstate Insurance Company
01.2020 - 03.2021
Customer Service Representative - Call Services, inc and H2O wireless
10.2018 - 11.2019
Bar Manager - Brad Carter
05.2017 - 08.2017
Bar Manager - Cockatoo portuguese restaurant
05.2016 - 08.2016
Bartender - Suzen Carter – USA
01.2015 - 01.2016
English Teacher - Cherylin Colbas-A Place for hope
01.2014 - 05.2015
Udemy - Graduated, Digital Assets
Binance Academy - Certification Obtained, Blockchain Technology
Universidad Tecnológica De Santiago - Bachelor of Arts, Language Arts Teacher Education
French Alliance - Esperanto Language, Languages
A Y D Languages - Russian Language Technical Course,
ESTESADO - No Degree, Tourism And Travel Management
John F. Kennedy Institute of Languages - English Course, English Language And Literature