Claudia Avendano
Balch Springs,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Interpretation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Spanish Interpreter
Language Line Solutions
01.2020 - 04.2023
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Provided language translation and customer service skills to clients in Different business sectors.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Followed ethical codes to protect confidentiality of patient medical information.
Free Lance Interpreter
Free Lance Interpretation and Translation Services
02.2014 - Current
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
Bilingual Customer Service Representative
Asurion LLC
07.2015 - 12.2019
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Promoted available products and services to customers during service, account management, and order calls.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Bilingual Customer Service Representative
Sears Holdings
01.2011 - 01.2014
- Developed a deep understanding of customer service principles and customer service best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer service objectives by providing superior customer service to Spanish-speaking customers.
Certified Nursing Assistant
Avante Skilled Nursing And Rehabilitation
01.2008 - 01.2011
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
Certified Nursing Assistant- Bilingual Interpreter -
Atlantic Christian School
Miami,Fl07.2008
Skills
- Translation and Interpretation Experience
- Able to communicate effectively orally and written
- Good time management skills
- Outstanding customer service skills
- Exceptional interpersonal skills
- MS Word, Excel, Outlook, PowerPoint skills
- Bilingual Customer Service/Claim Representative/ Interpreter- Translator
- Entered orders, cancelled accounts, or obtained details of complaints
- Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments,
- Prepare claim forms and related documents, review them for accuracy and completeness
- Contacted customers to respond to inquiries or to notify them of claim investigation results
- Obtained and examined all relevant information to assess validity of complaints
- Provided language services to healthcare patients with limited english proficiency
- Active Listening
- Communications Strategies
- Spanish Interpreting
- Consecutive Translation
- Complex Problem-Solving
- Customer Satisfaction
- Cultural Understanding
- Customer Relations Understanding
- Customer Service Expertise
Affiliations
Dedicated Bilingual Customer Service Representative/ Interpreter with more than 20 years of progressiveaccomplishments in the customer service industry. Self-starter, exhibiting high work ethic, dedication, integrity andcompetence. Personable team player, able to meet challenges and provide solutions in a timely manner. Works well withdiverse groups. Motivated achiever, dedicated to excellence in service and building relationships.
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Timeline
Spanish Interpreter
Language Line Solutions
01.2020 - 04.2023
Bilingual Customer Service Representative
Asurion LLC
07.2015 - 12.2019
Free Lance Interpreter
Free Lance Interpretation and Translation Services
02.2014 - Current
Bilingual Customer Service Representative
Sears Holdings
01.2011 - 01.2014
Certified Nursing Assistant
Avante Skilled Nursing And Rehabilitation
01.2008 - 01.2011
Certified Nursing Assistant- Bilingual Interpreter -
Atlantic Christian School
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