Andi Bautsch
Church Hill,TN
Summary
Dynamic manager with a proven track record at Beef 'O' Brady's, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff management and conflict resolution, while improving safety procedures. Skilled in time management and communication, fostering strong relationships with customers and suppliers to drive business growth.
Overview
9
9
years of professional experience
Work History
Manager
Beef 'O' Brady's
Johnson City, TN
08.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Server
Pizza Inn
Elizabethton, TN
02.2016 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Camp Counselor
DOE River Gorge
05.2016 - 08.2017
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
High School Diploma -
Providence Academy
Johnson City, TN05.2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Task delegation
Timeline
Manager
Beef 'O' Brady's
08.2022 - Current
Camp Counselor
DOE River Gorge
05.2016 - 08.2017
Server
Pizza Inn
02.2016 - 01.2019
High School Diploma -
Providence Academy