Andi Hancock
Denton,TX
Summary
Ambitious worker with a kind heart and a desire to succeed. Has years of experience working with those of all ages in environments that require a range of skills and ability to make judgement calls.
Overview
8
8
years of professional experience
Work History
Host
Free Play Arcade
Denton, TX
12.2021 - 01.2024
- Demonstrated excellent people skills while helping customers with anything they needed.
- Helped customers of all ages have a fun, safe experience as much as possible.
- Maintained cleanliness of the facility at all times.
- Improved problem-solving skills in a fast-paced environment requiring quick decision making skills.
Cashier
H-E-B
Round Rock, TEXAS
06.2021 - 10.2021
- Completed daily tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Verified customer identification for alcohol or tobacco purchases.
- Resolved customer complaints and escalated worsening concerns for remediation.
Recreation Assistant
Brushy Creek Community Center
Round Rock, TEXAS
05.2021 - 06.2021
- Set up facility areas with supplies, tables and chairs for planned activities.
- Connected personally with residents of all ages to improve participation and enjoyment.
- Monitored group safety and quickly intervened to end unsafe behaviors.
- Promoted fun, safe, and inclusive environment by monitoring activity of guests to identify and address behavioral issues.
Concierge Staff Member
Brushy Creek Community Center
Round Rock, TEXAS
04.2021 - 06.2021
- Worked closely with guests to help reach their needs and established relationships with guests who frequented the establishment.
- Rectified volatile situations quickly through active listening and effective communication.
- Arranged childcare services for guests.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Therapy Dog Team - Volunteer
The Dog Alliance
Round Rock, TX
12.2015 - 02.2020
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Provided therapeutic assistance to elderly folks and children alike through contact with the therapy dog.
- Learned valuable communication and people skills from a very young age through contact with many different types of people.
- Worked closely with children on their reading skills while also managing other tasks.
Education
High School Diploma -
Round Rock High School
Round Rock, TX05.2020
Linguistics
North Central Texas College
DentonSome College (No Degree) - Psychology
Austin Community College
Austin, TXSkills
- Persistence
- Quick learning
- Adaptability
- Empathy
- Friendly, positive attitude
- Relationship building
- Problem resolution
- Passion for helping others
Timeline
Host
Free Play Arcade
12.2021 - 01.2024
Cashier
H-E-B
06.2021 - 10.2021
Recreation Assistant
Brushy Creek Community Center
05.2021 - 06.2021
Concierge Staff Member
Brushy Creek Community Center
04.2021 - 06.2021
Therapy Dog Team - Volunteer
The Dog Alliance
12.2015 - 02.2020
High School Diploma -
Round Rock High School
Linguistics
North Central Texas College
Some College (No Degree) - Psychology
Austin Community College
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