Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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ANDI JIMENEZ

Jackson Heights

Summary

Dynamic and results-driven professional with extensive experience at Amazon, excelling in staff supervision and workflow management. Proven track record in quality control and process optimization, enhancing operational efficiency. Adept at implementing safety protocols and leveraging data analysis to drive improvements, fostering a culture of continuous growth and customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Full-Time Assistant Manager

Amazon
The Bronx
02.2024 - Current
  • Supervision of Staff: Manage and train outbound team members, ensuring that they understand their roles and responsibilities.
  • Workflow Management: Oversee the outbound processes, including picking, packing, and shipping of grocery orders, to ensure efficiency and accuracy.
  • Quality Control: Implement quality checks to ensure that orders are fulfilled accurately and meet Amazon Fresh standards.
  • Feedback Implementation: Gather customer feedback, and work with the team to implement necessary changes to enhance the service quality.
  • Safety Protocols: Ensure all safety procedures are followed by team members, conducting regular safety audits, and training sessions.
  • Feedback Implementation: Gather customer feedback, and work with the team to implement necessary changes to enhance the service quality.
  • Managed the receiving process including unloading trucks, checking in merchandise, verifying orders and inspecting for damages or discrepancies.
  • Participated in special projects related to process enhancements or system upgrades.
  • Monitored team performance and identified areas of improvement to ensure quality standards were met.

Full-Time Prime Now Associate

Amazon
Brooklyn
10.2021 - 01.2024
  • Manage outbound operations during the day shift, overseeing 40 or more Amazon associates.
  • Implemented strategic process changes, optimizing direct and indirect rates, and providing constructive feedback for associate growth.
  • Exceeded short expectations by consistently delivering high performance.
  • Monitor metrics such as throughput per hour, capacity, shorts, and labor hour usage, ensuring that customer obsession is maintained.
  • Mentor, train, and develop teammates for career progression, and performance improvement.
  • Adapt to changes on the go, maintaining smooth operational functions.
  • Balance daily labor to cover projects, activities, and high-capacity hours, while meeting production goals.
  • Create, communicate, and maintain quality control policies, and standard work procedures.
  • Prioritize safety, promptly reporting incidents, and fostering a secure working environment.
  • Implemented strategic process changes, optimizing direct and indirect rates, and providing constructive feedback for associate growth.

Seasonal Prime Now Associate

Amazon
Brooklyn
05.2021 - 10.2021
  • Trained in all UFF operations, including pack, stow, receive, counts, and OBPS.

Education

High School Diploma - Computer Science

George Westinghouse Career And Technical High School
Brooklyn, NY
01.2021

Skills

  • Staff supervision
  • Workflow management
  • Quality control
  • Safety protocols
  • Customer feedback
  • Process optimization
  • Data analysis
  • Project management
  • Inventory management

Certification

Computer science

Languages

Spanish
Native/ Bilingual

Timeline

Full-Time Assistant Manager

Amazon
02.2024 - Current

Full-Time Prime Now Associate

Amazon
10.2021 - 01.2024

Seasonal Prime Now Associate

Amazon
05.2021 - 10.2021

High School Diploma - Computer Science

George Westinghouse Career And Technical High School

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