Andi Jones Hamilton
Columbus,OH
Summary
Accomplished Managing Owner at The Sanctuary Salon, Brooklyn, adept in operations management and staff training/development, significantly enhanced customer satisfaction and employee retention. Leveraged strong problem-solving and relationship-building skills to drive revenue growth and operational efficiency. Achieved notable success in implementing strategic partnerships and marketing strategies, fostering a culture of excellence and teamwork.
Overview
2024
2024
years of professional experience
Work History
Managing Owner
The Sanctuary Salon, Brooklyn
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Restructured customer service process, ensuring quicker response times.
- Optimized inventory management, minimizing waste and reducing costs.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Developed training materials to enhance staff proficiency and productivity.
- Designed employee recognition program that improved morale and reduced turnover.
- Boosted company's online presence by developing comprehensive digital marketing strategy.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Managing Partner
Gallos LLC
01.2016 - 01.2024
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Established and implemented business procedures and process improvements.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Increased client base by implementing effective marketing strategies and fostering long-term relationships.
- Evaluated market trends to identify new business opportunities and develop targeted growth strategies accordingly.
- Built strong networks with key stakeholders both internally and externally to support business growth objectives.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
Specialist for Volunteer Coordination
Mid-Ohio Market @ Columbus State
02.2020 - 09.2022
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Restructured customer service process, ensuring quicker response times.
- Optimized inventory management, minimizing waste and reducing costs.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Developed training materials to enhance staff proficiency and productivity.
- Designed employee recognition program that improved morale and reduced turnover.
- Boosted company's online presence by developing comprehensive digital marketing strategy.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Master Of Science In Higher Education - College Administration And Leadership
09.2024
Bachelor Of Arts - New Media And Communication Technology
05.2023
New Media & Communication Technology integrates coursework from communication, computer science, design, psychology, and business to help students understand interactive technology and evaluate user experience from varying levels of technical proficiency.
Associate Of Applied Science - Business Management
05.2019
Skills
- Workplace Safety
- Staff Training and Development
- Operations Management
- Cash Flow Management
- Organizational Development
- Cost Reduction
- Revenue Growth
- Human Resources Management
- Corporate Social Responsibility
- Small business operations
- Verbal and written communication
- Relationship Building
- Customer Relations
- Quality Management Systems
- Staff Management
- Strategic Planning
- Marketing
- Regulatory Compliance
- Budget Administration
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Team Collaboration
- Team Leadership
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Operational Efficiency
- Staff training/development
- Task Prioritization
- Self Motivation
- Analytical Thinking
- Goal Setting
- Strategic Partnerships
- Delegating Work
Accomplishments
I held several positions on the Board of Directors including Vice President for Columbus State Cougars for the Community (2014-2019). The student club fed thousands in need of food and provided opportunities for students to volunteer and have diverse and inclusive experiences. Alleviating food insecurity was our primary mission and working in partnership with the YWCA family Center, The MID Ohio Food Collecte, Franklinton Gardens and many more we organized large scale food give aways and provided needed resources to the communities of Columbus, OH.
- Achieved Result by completing Task with accuracy and efficiency.
Affiliations
The Ohio State University Alumni Association
Timeline
Specialist for Volunteer Coordination - Mid-Ohio Market @ Columbus State
02.2020 - 09.2022
Managing Partner - Gallos LLC
01.2016 - 01.2024
Managing Owner - The Sanctuary Salon, Brooklyn
Purdue University - Master Of Science In Higher Education, College Administration And Leadership
The Ohio State University - Bachelor Of Arts, New Media And Communication Technology
Columbus State Community College - Associate Of Applied Science, Business Management
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