Lexie Sullivan
Southaven,MS
Summary
Driven and detail-oriented professional excelling in hospitality service expertise and time management. Consistently enhancing customer experiences, maintaining high cleanliness standards, and achieving sales goals. Personable, well-versed with conflict resolution and adaptable to high-pressure, dynamic situations.
Overview
12
12
years of professional experience
Work History
Front Desk Coordinator
Sanctuary Salon Spa
09.2023 - 10.2024
- Kept accounts in balance and ran daily reports to verify totals.
- Maximized each employee's books when scheduling appointments, ensuring there were no ''un-bookable" gaps.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Consistently met or exceeded sales goals by effectively promoting salon services and retail products to clients.
- Maintain esthetics of salon floor by continually picking up, organizing and restocking product shelves.
Restaurant-server
CoV
07.2023 - 10.2024
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Professional Banquet Server
Pinstripes
11.2012 - 07.2023
- Facilitated seamless communication between event planners and catering team, ensuring all needs were met.
- Contributed to memorable receptions, attentively serving parties and a high volume of guests with personalized care.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Education
Esthiology -
Cure Advanced Esthetics
Cordova, Tennessee07.2025
Cosmetology -
AVEDA Institute
Minneapolis, MN06.2008
High School Diploma -
Apple Valley Senior High School
Apple Valley, MN06.2006
Skills
- Maintaining cleanliness
- Problem-solving skills
- Time Management
- Punctual and Reliable
- Multitasking Abilities
- Hospitality service expertise
Timeline
Front Desk Coordinator
Sanctuary Salon Spa
09.2023 - 10.2024
Restaurant-server
CoV
07.2023 - 10.2024
Professional Banquet Server
Pinstripes
11.2012 - 07.2023
Esthiology -
Cure Advanced Esthetics
Cosmetology -
AVEDA Institute
High School Diploma -
Apple Valley Senior High School
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