Summary
Overview
Work History
Skills
Timeline
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Andi Lyons

Camarillo,CA

Summary

Original Design Consultant with talents in creating new designs in a team environment or independently. Skilled in completing orders, scheduling, measuring and window treatments. Understanding the importance of working as One Team, building trust and solid relationships.

Specialties include meeting sales goals, presenting various design options/consulting, Measuring and designing correctly for a high first time right, and keeping customer service at its highest.

Overview

18
18
years of professional experience

Work History

Design Consultant

3 Day Blinds
10.2019 - Current
  • Met with over 15 customers per week to discuss design vision and individual needs
  • Built rapport and credibility with my clients
  • Followed the six step process resulting in a consistent 55-65% closing ratio
  • Provided excellent customer service
  • Worked closely with install and various departments to provide the best result for my clients
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Prepared strategies and proposed concepts for client approval.
  • Maintained product design knowledge by attending various workshops, professional society gatherings, and meetings.

Head Server

Wokcano Topanga
08.2017 - 10.2019
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained staff members on use of POS system.
  • Supervised server staff and simultaneously served personal section of tables.
  • Managed food resources, memorized orders and coordinated customer service.
  • Coached employees on salesmanship and updated menus to increase sales.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Increased sales per customer by listening actively and recommending relevant menu items.

Head Server

Wokcano
01.2014 - 08.2017
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained staff members on use of POS system.
  • Supervised server staff and simultaneously served personal section of tables.
  • Managed food resources, memorized orders and coordinated customer service.
  • Coached employees on salesmanship and updated menus to increase sales.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Increased sales per customer by listening actively and recommending relevant menu items.

Real Estate Agent

Remax-Coldwell Banker
01.2004 - 08.2010
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated, facilitated and managed real estate transactions.
  • Advertised client properties through websites, social media and real estate guides.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Presented purchase offers to sellers for consideration.
  • Reviewed market research data and changed sales plans accordingly.
  • Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
  • Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
  • Liaised between buyers and sellers to provide positive experiences for both parties.

Designer

Closet World
01.2003 - 03.2005
  • Obtained approval of concepts by submitting rough drafts to management or to client.
  • Planned project concepts by researching and studying information.
  • Consulted with installers to identify design requirements for each project.
  • Maintained organizational design knowledge by attending various workshops, professional society gatherings, and meetings.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Mastered the one call close

Skills

  • Design and Implementation
  • Interior Decorating
  • Project Requirements
  • Customer Service and Assistance
  • Personnel Management
  • Creative Solutions
  • Window Treatments
  • Complex Problem-Solving
  • Performance Goals
  • Best Practices and Standards

Timeline

Design Consultant

3 Day Blinds
10.2019 - Current

Head Server

Wokcano Topanga
08.2017 - 10.2019

Head Server

Wokcano
01.2014 - 08.2017

Real Estate Agent

Remax-Coldwell Banker
01.2004 - 08.2010

Designer

Closet World
01.2003 - 03.2005

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Andi Lyons