Andie Arias-Nethken
Fairfield,CA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
10
10
years of professional experience
2010
2010
years of post-secondary education
Work History
Lead Transportation Specialist
Partnership Health Plan
Fairfield, CA
02.2023 - Current
- Handles complex and escalated calls as needed to support the Transportation team.
- Assist with operational questions from Transportation specialists.
- Monitors recorded calls for accuracy provides feedback to supervisors or trainers
- Ability to work, travel related expense requests as needed.
- Reviews travel related expense request to ensure the request meets policy and procedure guidelines before approval
- Identifies opportunities for program improve improvement
- Investigates reports of fraud, waste and abuse and provides feedback to the rack team
- Provide provides member education and implement any remediation efforts in compliance with the FWA procedure
- Return escalated callback requests
- Send out PEX reimbursement cards
- Manage multiple email inbox's
- Effectively communicates, written and verbally with both members and providers
- Assist with training, transportation staff
- I provide coverage for ACD lines
- Establishes and maintains interpersonal relationships, with all levels of staff, other programs, agencies, and the public
Emerging Store Manager
Walgreens
American Canyon, California
02.2016 - Current
- Engages customers and patients by greeting them and offering assistance with products and services
- Resolved customer complaints in a timely manner and answers questions to ensure positive customer experience
- Models and shares customer service best practice
- Monitors customer service provides coaching, training, and development plans for improvements in both the front end and the pharmacy
- Empowers team members to find the most impactful resolution for customers; seek solutions that exceed customer expectations and builds loyalty
- Accountable for improving on overall customer service metrics
- Supervisors the operation of the store in team members, including assigning daily activities, delegating tasks to team members opening, closing changing shifts, approving time, records, time off and managing other scheduling conflict to ensure proper team coverage.
- Collaborate with external partners to drive the future of their Walgreens store. Identifies ways to support external partnerships and services as a resource for pharmacy operations manager.
- Supports the store manager and leveraging data analysis and team member input to make fact-based decisions follow up and monitor impact
- Supervisors, the control of the store, cash management, including register accounts withdraws from bank armored car pick ups, safe deposit to change orders and overseas all aspects of bookkeeping
- Ensures execution of operational feedback from store manager and district manager through delegation and supervision of team members
Education
High School Diploma -
Vanden
Fairfield, CASkills
- Excellent oral communication with problem-solving skills
- Ability to work within an interdisciplinary team structure and function in a fast paced environment while managing multiple priorities and meeting deadlines
- Strong organizational skills
References
References available upon request.
Timeline
Lead Transportation Specialist
Partnership Health Plan
02.2023 - Current
Emerging Store Manager
Walgreens
02.2016 - Current
High School Diploma -
Vanden