David Esteban
Houston
Summary
Transportation professional with strong foundation in streamlining logistics operations and enhancing transportation efficiency. Known for collaborative teamwork and adaptability in dynamic environments. Skilled in route planning, fleet management, and regulatory adherence, consistently delivering reliable results.
Overview
10
10
years of professional experience
Work History
Transportation Specialist - Lead
Nextier Oilfield Solutions
Houston, TX
08.2022 - Current
- Coordinated transportation logistics to optimize delivery schedules and reduce costs.
- Managed inventory tracking systems to ensure accurate order fulfillment and minimize delays.
- Developed and implemented process improvements for supply chain efficiency and reliability.
- Analyzed transportation data to identify trends, enhance decision-making, and improve service levels.
- Mentored junior staff on best practices in logistics management and regulatory compliance.
- Coordinated schedules and communicated changes to customers.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
- Facilitated employee training programs, fostering a culture of continuous improvement within the transportation department.
Energy Specialist
Octopus Energy
Houston, Texas
02.2022 - 08.2022
- Communicated to customers via email and phone to assist on any queries they may have regarding their existing service.
- Honoring and exceeding expectations with follow ups to issues that cannot be resolved in a timely manner.
- Developing rapport with interested prospects and assisting on establishing new service.
- Outbound calling customers when a matter needs their attention regarding their active account.
- Managing and responding to chat messages, emails, and text messages in an efficient and timely manner.
- Startup tech and energy company that has a main focus in providing clean energy to transform the world into a greener place.
Customer Service Representative
Texpo Energy
Houston, Texas
08.2019 - 02.2021
- Assisted and enrolled customers into new services
- Issued service orders and followed correct protocol and procedures to make sure order was successful.
- Answered and assisted customers with account and billing questions
- Outbound calling in reference to collections, past due balances, online ticket requests and plan renewals.
- Verified online account enrollments in order to prevent fraud accounts.
- Printed, folded and stamped assigned correspondence letters and prepared them for delivery.
- Utilized CRIP and ERCOT to analyze and acquire information on customer premises.
- Retail energy provider in Texas and several states throughout the United States, also doing business as YEP energy and SouthWest Power&Light
Customer Service Specialist
CenterPoint Energy
Houston, Texas
09.2018 - 08.2019
- Answer customer billing questions and offer products and services.
- Dispatch and issue gas leak emergency orders in a fast and timely matter.
- Sell and enroll customers in home protection/utility plans.
- Update and verify customer account information.
- Gas provider for Houston and surrounding areas, owns transformers and poles all through Houston- provides Gas services for several states in the United States.
Customer Service Representative
Entrust Energy
Houston, Texas
03.2018 - 08.2018
- Assisted customers with their electric contract enrollment.
- Took down sales agent information to ensure its in order.
- Multi-tasked systems while providing service and resolving customer issues, upgrades, etc.
- Documented alerts from the team onto Excel and returned mail from USPS.
Checker/Cashier
Fiesta Mart
Houston, Texas
10.2016 - 12.2017
- Responded to and handled customer complaints and inquiries in a timely manner
- Exercised strong interpersonal communication skills with customers and fellow staff
- Developed personal organization and multitasking skills in a fast-paced environment
- Stocked shelves with returned and new items
Education
High School Diploma -
George Bush High School
Houston, Texas01.2015
Skills
- Bilingual Spanish/English
- Excellent customer service skills
- Ability to work in fast-paced environment
- Problem-Solving
- Team-Player
- Quick-Learner
- Managing schedules
- Load planning
- Dispatching procedures
- Transportation planning
- Coordinating schedules
- Documentation skills
- Inventory tracking
TECHNOLGY / TRAINING
- SAP
- CRM (Front Office)
- Microsoft Suite
- Outlook
- Kraken
- Google Suite
Notes
Between February 2021- February 2022 I was helping my father with his landscape and fencing business, non W-2 job.
Languages
Spanish
English
Timeline
Transportation Specialist - Lead
Nextier Oilfield Solutions
08.2022 - Current
Energy Specialist
Octopus Energy
02.2022 - 08.2022
Customer Service Representative
Texpo Energy
08.2019 - 02.2021
Customer Service Specialist
CenterPoint Energy
09.2018 - 08.2019
Customer Service Representative
Entrust Energy
03.2018 - 08.2018
Checker/Cashier
Fiesta Mart
10.2016 - 12.2017
High School Diploma -
George Bush High School