Francisco Brito

· Delivered consultative in-home sales presentations matching customers with internet, mobile, and bundled service solutions

· Applied objection handling and solution-oriented selling to close recurring service agreements.

· Leveraged CRM and lead management tools to manage pipeline activity and follow-up cadence.

· Built customer relationships through personalized service and retention-focused follow-up.

· Traveled between stores to support sales operations, troubleshoot issues, and ensure consistent customer experience standard.

• Deliver face-to-face sales and customer support to 75–95 customers daily, providing product recommendations, handling objections, and increasing basket size through consultative selling.
• Consistently met and exceeded sales goals during commission-based periods through upselling and customer engagement.
• Trained staff across 6 store locations in customer service, sales techniques, product knowledge, and problem-solving strategies.
• Traveled between stores to support sales operations, troubleshoot issues, and ensure consistent customer experience standards.
• Strengthened customer loyalty by promoting rewards/loyalty programs and building long-term relationships with repeat customers.
• Managed payroll operations for 25+ employees and maintained accurate administrative records using Excel and digital systems.
• Improved data collection and retrieval systems for both physical and digital files, increasing efficiency across store operations.

• Sold personal training packages and memberships by performing needs assessments, explaining services, and building rapport with prospective clients.
• Conducted membership tours and guided new members through enrollment processes.
• Retained clients through continuous follow-up, personalized programming, and strong relationship-building skills.
• Consistently ranked among trainers with the highest number of clients and top-tier package sales.
• Led group classes and ensured a positive, motivating environment while communicating program benefits and fitness options to members.
• Delivered online workout recommendations and virtual support to maintain engagement outside the facility.