Andiswa Mdunjane
Grandville,MI
Summary
Dynamic Front Desk Agent with a proven track record at Montage Big Sky Resort, excelling in customer service and problem-solving. Enhanced guest satisfaction through efficient check-in processes and effective complaint resolution. Skilled in cash handling and team collaboration, consistently optimizing occupancy and fostering a welcoming atmosphere.
Overview
1
1
Certification
Work History
Front Desk Agent
Montage Big Sky Resort
Montana MT
- Greeted guests warmly, ensuring a positive first impression and welcoming atmosphere.
- Managed check-in and check-out processes efficiently, enhancing guest satisfaction.
- Responded promptly to guest inquiries, providing accurate information about resort amenities and activities.
- Coordinated reservations and room assignments, optimizing occupancy levels for maximum efficiency.
- Assisted in resolving guest complaints effectively, maintaining high service standards and loyalty.
Education
Tourism Management -
Esayidi TVET College
South Africa 07.2022
Tourism - Hospitality And Tourism Management
Esayidi TVET College
South Africa 11.2019
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Documentation
- File management
- Team building
- Computer skills
- Problem-solving
- Phone and email etiquette
- Teamwork and collaboration
- Office organization
- Payment processing
- Invoicing and billing
- Guest registration
Certification
Tourism Management Certificate
Tourism NQF4
Introduction to Receptionist
Microsoft Excel
Microsoft Word
First AID Level 1
Timeline
Front Desk Agent
Montage Big Sky Resort
Tourism Management -
Esayidi TVET College
Tourism - Hospitality And Tourism Management
Esayidi TVET College