André Hemmings
Lancaster,PA
Summary
Customer Solutions Specialist with strong critical thinking and decision making skills. Ability to deliver mutually beneficial resolutions for customers and business. My strengths lie in problem-solving, relationship-building, and clear communication. Additional contributions include enhancing customer satisfaction and streamlining processes.
Overview
11
11
years of professional experience
Work History
Customer Solutions Specialist
WebstaurantStore
Lancaster, Pennsylvania
08.2020 - Current
- Assist customers with product inquiries, order statuses, and account and item-related troubleshooting.
- Assist the training staff with chat and call shadowing for representatives within their first 60 days.
- Onboarding buddy helping bridge new hires from training into customer solutions general.
- Provide other representatives with insight on how to resolve escalated customer interactions
- Mentor for an intern during the summer of 2024. Weekly meetings for check-ins, stand-ups, and Q&A.
Recruiter
PeopleShare
Lancaster , Pennsylvania
02.2019 - 03.2024
- Developed job descriptions and postings to attract qualified applicants.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Collaborated with hiring managers to understand position requirements.
- Assisted with the onboarding of new hires and provided ongoing support throughout the recruitment life cycle.
Rideshare Driver
Lyft
Philadelphia, PA
06.2017 - 02.2019
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
Claims Assistant
Philadelphia Insurance Companies
Philadelphia, PA
06.2014 - 06.2017
- Facilitated litigation materials to defense counsel and vet representation conflicts.
- Issued checks for claim resolutions.
- Review policies to determine coverage
- Manage claims for out-of-office file handlers.
Sample Coordinator
Systems Maintenance Services
Philadelphia, Pennsylvania
11.2013 - 04.2014
- Prepped outgoing products for health guidelines
- Audit food temperature, item inventory, and location of thermal sample bags
- Processed credits for product shortages
Education
Bachelor of Science - Health Sciences
Temple University
Philadelphia, PA08-2013
Skills
- Database Maintenance
- De-Escalation Techniques
- Customer Service
- Adaptability
- Interpersonal Skills
- Data Entry
- Problem-Solving
- Teamwork and Collaboration
Timeline
Customer Solutions Specialist
WebstaurantStore
08.2020 - Current
Recruiter
PeopleShare
02.2019 - 03.2024
Rideshare Driver
Lyft
06.2017 - 02.2019
Claims Assistant
Philadelphia Insurance Companies
06.2014 - 06.2017
Sample Coordinator
Systems Maintenance Services
11.2013 - 04.2014
Bachelor of Science - Health Sciences
Temple University