André Hunt
Queens,NY
Summary
Banking and customer experience professional with 10+ years of experience across financial services, technology & client facing environments. Recognized for building trust with clients, developing team capabilities and consistently delivering exceptional service in fast-paced environments
Overview
12
12
years of professional experience
Work History
Cafe Ambassador
Capital One
12.2023 - Current
- Serviced personal, business and credit card accounts while also guiding clientele through all of the digital services/resources available to them
- Implemented structured training initiatives for new hires, fostering skill development, building confidence and ensuring seamless integration into the team.
- Oversaw operational safety and security measures in collaboration with regional ambassadors, promoting consistency across bank and cafe teams.
- Led weekly team meetings to ensure alignment on organizational goals, enhance team morale, and encourage idea sharing
- Utilized interpersonal skills to develop trust and rapport with dozens of clients per day as well as peers to support long-term partnerships
IT Hardware Field Technician
Access Business Systems
10.2021 - 04.2023
- Provided in-person technical support and service to wide user-base while building positive, lasting professional relationships.
- Configured and installed personal computers, laptops, and printers
- Communicated with clientele consistently to provide updates, gather information, resolve issues and ensure a positive experience
- Collaborated with network & help-desk teams on projects and complex technical issues
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
Mobile Expert
TCC Wireless
02.2021 - 09.2021
- Operated POS systems and remained up to date on system upgrades/policy changes
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Met and exceeded monthly sales goals by as much as 15%
- Developed strong rapport with dozens of customers daily which created positive impressions of business.
- Offered assistance to team members in various capacities
HP Technician
JPMorgan Chase & Co.
10.2014 - 08.2016
- Utilize Customer service skills to provide exceptional end user support.
- Performed repairs on Dell & Hewlett Packard PCs and Laser Jet printers
- Provided technical support for a large user-base
- Troubleshot and performed minor dell, hp and Lenovo laptop repairs
- Conduct workstation and printer relocations
- Organized and managed daily assignments and projects
- Updated and replaced outdated drivers and software for computers and office machines.
Education
Medgar Evers College Preparatory School
Brooklyn, NYHigh School Diploma -
Onondaga Community College
Syracuse, NY06.2014
Skills
- Account Opening & Maintenance
- Risk management
- Problem resolution
- Relationship management
- Coaching & Mentoring
- Customer experience
- Compliance
- Influence & communication
- Teamwork
- Team Leadership
- Client needs assessment
- De-escalation
Timeline
Cafe Ambassador
Capital One
12.2023 - Current
IT Hardware Field Technician
Access Business Systems
10.2021 - 04.2023
Mobile Expert
TCC Wireless
02.2021 - 09.2021
HP Technician
JPMorgan Chase & Co.
10.2014 - 08.2016
Medgar Evers College Preparatory School
High School Diploma -
Onondaga Community College
Recognition
Luminary: Yearly award granted to the highest performing ambassadors
PROPS: Multi-time winner of monthly recognition
Quarterly PROPS: Quarterly award for performance (qualifies you for Luminary award)
Big East Way: Quarterly award for performance