Jasmine Hughes
McKinney
Summary
Compassionate Advocate who demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
9
9
years of professional experience
Work History
Cafe Ambassador
Capital One
Frisco
03.2024 - Current
- Engaged customers to create a welcoming atmosphere in the cafe.
- Engaged customers by helping guiding them through the digital banking process.
- Informed customers of procedures for depositing checks and applying for ATM cards.
- Maintained and built strong client relationships through quality, personalized interactions.
Lead Patient Coordinator
Behavioral Innovations
Addison
02.2022 - 01.2024
- Utilized CRM and EMR systems to record and safety secure PHI information from clients.
- Advised families through enrollment process for ABA services and helped with scheduling appointments, verifying insurance benefits, and keeping track of availability of multiple locations and centers .
- Managed continuous load of more than 200 + open cases.
- Demonstrated expert knowledge of aba therapy and autism.
- Led meetings with center leadership staff to keep them up to date on enrollment availability and updates to client count.
Operations Assistant
Blue Sprig
Flower Mound
09.2021 - 02.2022
- Utilized Electronic Medical Records (EMRs) system on a regular basis to complete job tasks and advanced my skills.
- Acted as a liaison between clients and vendors, maintaining open lines of communication.
- Arranged and secured materials in chucks, fixtures, or automatic feeding mechanisms.
- Responsible for maintaining accurate stock records and schedules.
- Sought out ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Guided clients through enrollment process by providing insight on services and coordinating insurance details and appointment dates.
Fraud Specialist
JP Morgan Chase & Co.
Plano
09.2020 - 09.2021
- Recommended actions based on institutional policies to resolve fraudulent activities and prevent recurrence.
- Developed case files for transaction corrections and criminal prosecution.
- Identified fraudulent transactions by reviewing information across multiple systems and outside sources.
- Increased customer satisfaction by resolving fraud claim issues.
- Answered 50 calls per day to help customers with their questions and concerns.
- Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity.
- Demonstrated excellent customer service to everyone, including clients and company employees.
Department Manager
Walmart
Lewisville
05.2017 - 09.2020
- Organized workflow, delegated tasks, and monitored performance to verify task completion.
- Enhanced team performance with hands-on leadership style, monitoring current work and motivating positive changes.
- Evaluated department performance and implemented corrective actions and merit rewards.
- Maintained positive customer relations by confronting issues head-on and taking effective corrective action.
- Created detailed reports for management to help them understand current trends, review sales and inventory data, and support shrink reduction and safety awareness.
- Followed all safety procedures, as well as the company's standards and policies.
Education
Bachelor of Science (B.S.) -
Grand Canyon University
Phoenix, ArizonaHigh School -
John H Guyer High School
Denton, TexaaSkills
- Conflict Resolution
- Data Entry
- De-Escalation Techniques
- Account Management
- Strong Analytical and Problem Solving Skills
- CRM Software
- Client Intake Advocate
- Scheduling coordination
Timeline
Cafe Ambassador
Capital One
03.2024 - Current
Lead Patient Coordinator
Behavioral Innovations
02.2022 - 01.2024
Operations Assistant
Blue Sprig
09.2021 - 02.2022
Fraud Specialist
JP Morgan Chase & Co.
09.2020 - 09.2021
Department Manager
Walmart
05.2017 - 09.2020
Bachelor of Science (B.S.) -
Grand Canyon University
High School -
John H Guyer High School