Andrae Kirby

• Diagnosed and repaired mechanical issues using diagnostic equipment and tools.
• Performed routine maintenance on equipment to ensure optimal performance.
• Assisted in training new technicians on safety protocols and repair procedures.
• Collaborated with team members to improve service efficiency and customer satisfaction.
• Implemented process improvements that reduced downtime for equipment repairs.
• Documented service reports accurately for record-keeping and quality assurance.
• Led troubleshooting efforts for complex mechanical failures, enhancing resolution times.
• Mentored junior technicians, fostering skill development and knowledge transfer.
• Explained diagnostic findings to customers and outlined repair or service options.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
• Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
• Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
• Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.

• Earned Dresser Wayne certification
• Earned verifone certification
• Inspected equipment to diagnose operational issues.
• Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
• Collaborated with team members to improve service efficiency and customer satisfaction.
• Assisted in training new technicians on safety protocols and repair procedures.
• Completed preventive maintenance on machines to enhance production and maintain quality.

Ensured high-quality service to sustain positive customer interactions.

Earned certification for Gilbarco dispensers.

Performed on call duties

Maintained paperwork and call logs

• Assisted in troubleshooting and diagnosing equipment issues, enhancing repair turnaround times.
• Collaborated with technicians to execute routine maintenance tasks, ensuring operational efficiency.
• Implemented inventory tracking system, improving availability of essential tools and parts.
• Trained new staff on safety protocols and equipment handling, promoting workplace safety culture.