Matthew Williams

• Diagnose equipment issues by analyzing breakdowns and determining the corrective actions needed.
• Perform repairs on customer fueling equipment in a professional, efficient, and productive manner.
• Observe, troubleshoot, and resolve mechanical, electrical, and system‑level problems
• Maintain accurate inventory of parts and supplies within the service van.
• Ensure all work meets safety, quality, and performance standards.

• Managed full operations including budgeting, P&L oversight, staffing, and performance management for a high‑volume travel stop.
• Achieved margin targets consistently by optimizing labor, inventory, and operational processes.
• Reduced costs and improve profitability through delivery schedule management, shrink control, and risk analysis.
• Fostered a collaborative, performance‑driven culture focused on accountability, communication, and team success.

• Ensured strict safety compliance to protect employees and maintain operational standards.
• Responded to customer inquiries with professionalism and urgency to maintain satisfaction.
• Hired, trained, and evaluated diesel mechanics and service staff to build a strong, capable team.
• Collaborated with regional account managers to support fleet customer relationships.
• Analyzed weekly and monthly performance reports to develop action plans and grow truck care business.