Joseph McHugh
Hanover,PA
Summary
Proactive leader with strengths in guiding teams and nurturing client relationships. Known for exhibiting confidence, collaboration and professionalism. Expert at customer retention and problem-solving.
Overview
24
24
years of professional experience
Work History
Full Time Service and Sales Coordinator
CARROLL INDEPENDENT FUEL LLC.
02.2019 - Current
- Collaborated with cross-functional teams to identify and address customer needs.
- Provided technical support to project stakeholders to help meet project objectives.
- Managed help desk, assisting customers with ranging service concerns.
- Scheduled vehicle maintenance to drive improved inventory and increase equipment longevity.
- Established relationships with vendors and suppliers to streamline procurement operations.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
Service and Compliance Manager
MARYLAND PUMP TANK
03.2016 - 02.2019
- Hybrid workload in both field and office
- Managed team of 18+ people - 10 Service Technicians, 4 Office staff, parts and warehouse team
- Developed and delivered training programs to inform new and current employees - including how to properly troubleshoot dispensers, POS Consoles, tank monitors and submersible turbines.
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
- Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
- Made decisions affecting daily operations such as overseeing purchasing and inventory management.
- Identified plans and resources required to meet project goals and objectives.
Lead Car Wash Service Technician
MARYLAND PUMP TANK
08.2008 - 01.2016
- Installation and Service - Oasis Touch Free Car Washes and Belinger Car wash Service Manager
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
Service Technician
MARYLAND PUMP TANK
08.2000 - 01.2008
- Wayne Basic Dispenser Training
- Veederroot Level 1/2 Certification
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Construction and Electrical department New Install Projects - Tanks Setting and pulling wire
- Weekend overtime - Running lighting calls with company bucket truck.
Education
High School Diploma -
Lindenhurst High School
Lindenhurst, NY05.1994
Skills
- Wayne Dispenser and POS
- Verifone, Ruby, Topaz, Sapphire & Commander
- Gilbarco mechanical & Electronic
- Gilbarco High Line
- Advantage
- Veeder Root
- Incon
- Gasboy Mechanical & Electronic
- Encore 500 & 700’s
- Tokheim (certified since 2001)
- Advanced Knowledge of All old Model Mechanical Dispenser & Suction systems
- Exceptional leader
- Goals and performance
- Issue Resolution
- Account Management
- Analytical Thinking
Certification
- Wayne Dispenser and POS
- Nucleus POS
- Veeder Root Level 4
- Incon EVO
- Verifone Ruby, Topaz, Sapphire pos
- Tokheim
Timeline
Full Time Service and Sales Coordinator
CARROLL INDEPENDENT FUEL LLC.
02.2019 - Current
Service and Compliance Manager
MARYLAND PUMP TANK
03.2016 - 02.2019
Lead Car Wash Service Technician
MARYLAND PUMP TANK
08.2008 - 01.2016
Service Technician
MARYLAND PUMP TANK
08.2000 - 01.2008
High School Diploma -
Lindenhurst High School
- Wayne Dispenser and POS
- Nucleus POS
- Veeder Root Level 4
- Incon EVO
- Verifone Ruby, Topaz, Sapphire pos
- Tokheim
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