Andraliqua Payton
Tempe,AZ
Summary
Dedicated brand associate with a strong focus on customer service and problem-solving. Proven ability to enhance customer experiences and streamline operations for increased efficiency.
Overview
15
15
years of professional experience
Work History
Brand Associate
Old Navy
Tempe, Arizona
08.2026 - Current
- • Advised customers on product selections and communicated brand information effectively.
- • Guided customers in locating merchandise and provided detailed product information.
- • Assisted shoppers by addressing inquiries and resolving concerns efficiently.
- Delivered exceptional customer service by assisting shoppers promptly and courteously.
- • Completed cash and electronic payment transactions accurately.
- Arranged product displays on the sales floor to enhance visibility and attract customers.
- Refilled shelves with merchandise regularly to ensure product availability for customers.
Operations Manager
Chipotle
Tempe, Arizona
08.2025 - 01.2026
- Oversaw daily operations to ensure efficient workflow and service quality.
- Supervised daily workflow of employees to enhance productivity and uphold quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Coordinated staff schedules to meet peak service demands effectively.
- Trained team members on food safety standards and operational procedures.
- Managed inventory levels to ensure stock availability and minimize waste.
- Built strong operational teams to meet process and production demands.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created SOPs to document procedures and standardize operations for improved productivity.
Kids and baby lead
Old Navy
Tempe, Arizona
07.2023 - 09.2025
- Supported visual merchandising execution across sales floor displays.
- Assisted with store layout mapping and planogram setup.
- Adjusted product placement to fit inventory needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
shift leader and key holder
Charlotte Russe
Scottsdale, Arizona
01.2012 - 03.2019
- Supported daily store operations to keep workflow smooth.
- Trained and supported new team members on customer service standards.
- Helped apply visual merchandising plans to improve product displays.
- Monitored inventory levels and completed regular stock checks.
- Coordinated staff schedules to provide coverage during peak hours.
- Resolved customer concerns promptly to support satisfaction.
- Enforced store policies and procedures to support compliance and safety.
- Verified cash drawers contained correct amounts during opening and closing shifts.
- Helped train new employees on shift operations.
- Supervised employees to maintain productivity and customer service levels.
- Assisted general manager with operations game plan and company initiative rollout.
- Managed daily workflow and scheduled staff for adequate coverage.
- Reviewed employee performance and delivered individualized feedback and praise.
- Resolved customer complaints quickly to support high satisfaction.
- Handled emergency situations with composure and in line with company guidelines.
- Used POS systems efficiently for order processing and inventory management.
- Counted and balanced registers.
Education
Cosmetology License - Cosmetology
Aveda Institute
Tempe, AZ09-2010
Some College (No Degree) - Fashion Design
Fashion Institute of Design & Merchandising
Los Angeles, CASkills
- Customer service
- Product knowledge
- Sales strategies
- Inventory management
- Operational efficiency
- Team leadership
- Staff training
Timeline
Brand Associate
Old Navy
08.2026 - Current
Operations Manager
Chipotle
08.2025 - 01.2026
Kids and baby lead
Old Navy
07.2023 - 09.2025
shift leader and key holder
Charlotte Russe
01.2012 - 03.2019
Cosmetology License - Cosmetology
Aveda Institute
Some College (No Degree) - Fashion Design
Fashion Institute of Design & Merchandising