Andranea Manley-Towns
Cranston,RI
Summary
Skilled in communication, multitasking and providing attentive support in fast-paced environments. Exceptionally fast learner and eager to learn and obtain knowledge and experience.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
CVS Health
2100 Highland Corporate Dr, Cumberland, RI, 02864
06.2019 - Current
- Assist customer's with processing prescription orders accurately and managing prescriptions online.
- Trained new representatives on customer service protocols and system usage.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders.
- Provide coaching and mentoring to new hires
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up using Excel
- Participated in training programs to enhance product knowledge and customer service skills
- Responding in a timely manner to customer inquiries, via email.
Cashier
Burlington
60 Newport Ave, East Providence, RI, 02916
02.2017 - 05.2019
- Processed customer transactions accurately and efficiently using POS systems.
- Maintained organized checkout area.
- Collaborated with team members to improve workflow during peak transaction periods.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Childcare Provider
YMCA
Providence, RI
02.2014 - 06.2018
- Supervised daily activities to ensure safety and engagement of children in care.
- Established positive relationships with children, parents, and staff.
- Maintained compliance with health and safety regulations ensuring a clean and secure facility for children.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Resolved conflicts among children, teaching them effective problem-solving and negotiation skills.
- Promoted healthy eating habits by preparing and serving nutritious meals and snacks.
- Assisted children with homework and school projects, enhancing academic support.
Education
High School Diploma -
Central High School
Providence06-2012
Skills
- Excellent customer service
- Active listening
- Data entry
- Problem resolution
- Call center experience
- Conflict resolution
- Microsoft Excel
- Microsoft outlook
- Follow-up skills
- Order processing
- Documentation
- Microsoft PowerPoint and word
- Team player
Timeline
Customer Service Representative
CVS Health
06.2019 - Current
Cashier
Burlington
02.2017 - 05.2019
Childcare Provider
YMCA
02.2014 - 06.2018
High School Diploma -
Central High School