ANDRANELLA LAWYER
Vicksburg,United States
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
BroadPath Healthcare
01.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Account Manager
Miskelly Furniture
04.2022 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Identified key entry points to enhance market penetration and maximize returns.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Department of Human Service
Case Worker
03.2020 - 03.2022
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Engaged wider departments in accurate, timely paperwork completion.
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Processed and certified documents for accuracy and compliance with government regulations.
Education
Associate of Science - Journalism, Broadcast
05.2025
Associate of Science - Mass Communications
05.2020
Skills
- Verbal and Written Communication
- Data Entry
- Organization and Time Management
- Project Management
- Office Administration
- Account Management
- Account Verification
- Financial Transactions
- Collection Calls
- Staff Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative - BroadPath Healthcare
01.2023 - Current
Account Manager - Miskelly Furniture
04.2022 - Current
Department of Human Service - Case Worker
03.2020 - 03.2022
Jackson State University - Associate of Science, Journalism, Broadcast
Holmes Community College - Associate of Science, Mass Communications
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