Andraya Loryn Nitsche
Orlando,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized professional with experience all restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
10
10
years of professional experience
Work History
Server
Universal Orlando Resort CityWalk Cowfish
03.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Walt Disney Resorts Hollywood Studios
12.2013 - 03.2019
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FLSkills
- Guest Relations Management
- Special Dietary Requirements
- Cash Handling
- Order Accuracy
- High-Volume Dining
- Suggestive Selling
- Menu Memorization
Timeline
Server
Universal Orlando Resort CityWalk Cowfish
03.2019 - Current
Server
Walt Disney Resorts Hollywood Studios
12.2013 - 03.2019
Bachelor of Science - Hospitality Management
University of Central Florida
Similar Profiles
Betsy Ortiz CruzBetsy Ortiz Cruz
Event Guide at Universal Studios – Universal Orlando ResortEvent Guide at Universal Studios – Universal Orlando Resort
Steven ReichertSteven Reichert
Attractions Operations at Universal Orlando ResortAttractions Operations at Universal Orlando Resort
Benjamin TorreyBenjamin Torrey
Restaurant Team Member at Universal Orlando ResortRestaurant Team Member at Universal Orlando Resort