ANDRÉ C. HUGHES
Fort Mill,SC
Summary
Dynamic and results-oriented Operations Leader with over 15 years of experience in managing large-scale operations, developing strategic partnerships, and leading cross-functional teams to achieve operational excellence. Proven track record of enhancing productivity, efficiency, and customer satisfaction. Adept at driving process improvements, managing complex projects, and fostering a culture of continuous improvement.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Amazon
Charlotte, NC
01.2020 - Current
- Led a department of 800 associates, achieving productivity, safety, quality, and customer delivery goals
- Directed a team of 6 Operations Managers and 12 Area Managers
- Developed the highest departmental pick production rate during Peak 2022-3, averaging 25Uph above pre-peak levels
- Achieved facility volume records, including 57,000 units per hour
- Led various programs and development initiatives, improving associate experience and reducing defects
District Manager
Lidl US
Charlotte, NC
01.2018 - 01.2020
- Oversaw 3 stores with a combined forecasted sales goal of $20M annually
- Exceeded sales goals by 7% year-over-year
- Managed new store openings and coordinated with multiple departments to ensure successful launches
- Maintained customer base growth and compliance with health and safety protocols during the COVID-19 pandemic
General Merchandise Leader
Target Stores
Charlotte, NC
08.2014 - 01.2018
- Hired and trained a team of over 300 members, achieving financial, operational, and customer service goals
- Directed daily operations for a high-volume store with $48M in annual sales
- Improved planning processes, reducing costs and increasing efficiency
- Trained and supervised merchandising staff, fostering a team-oriented environment focused on performance and development.
- Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
- Increased sales through targeted merchandising plans and stocking of desirable inventory.
Sr. Field Engineer
Globecomm Systems, Inc.
, Africa/Afghanistan
01.2008 - 01.2014
- Managed satellite and network equipment installations, troubleshooting, and repairs for U.S
- Government agencies
- Built relationships and bridged cultural gaps to ensure project success
- Recognized for contributions to major projects and support initiatives
In-Flight / Aviation Electronics Technician
United States Navy
Tinker Air Force Base, United States
01.1998 - 01.2006
- Provided in-flight troubleshooting and support for complex equipment
- Directed a team of technicians and managed mission communications
- Received commendations for safety and operational achievements
- Interpreted flight test data to diagnose malfunctions and system performance problems.
- Interpreted schematics, blueprints, diagrams, technical manuals, or other documentation related to avionics systems.
- Analyzed technical documents such as maintenance logs, flight plans, navigational charts, and airworthiness directives.
Education
Bachelor of Science - Management
University of Oklahoma
Norman, OK01.2013
Skills
- Project Management
- Lean Six Sigma (Green belt)
- Strategic Thinking
- Retail Marketing
- Critical Analysis
- Requirements Management
- Network Systems
- P&L
- System Development Methodologies
- Process Improvement
- Cross-Cultural Relations
- Process improvement
- Workforce planning
- Strategic planning and execution
Affiliations
- Coached youth teams at YMCA for track and soft ball
- Heavily involved in Veterans causes in Charlotte metro area
- 2021 Veterans United Home Giveaway Winner
Certification
- Lean Six Sigma (Green Belt)
References
References available upon request.
Timeline
Senior Operations Manager
Amazon
01.2020 - Current
District Manager
Lidl US
01.2018 - 01.2020
General Merchandise Leader
Target Stores
08.2014 - 01.2018
Sr. Field Engineer
Globecomm Systems, Inc.
01.2008 - 01.2014
In-Flight / Aviation Electronics Technician
United States Navy
01.1998 - 01.2006
Bachelor of Science - Management
University of Oklahoma