Andre Alire
Mead,CO
Summary
Results-driven Service Director offering proven history of achievement during 26-year career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.
Overview
26
26
years of professional experience
Work History
Service Director
Autonation Chevrolet North
09.2023 - Current
- Leading a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaboration with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Spearheading initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals. Successfully acquiring Green CSI 8 out of the last 9 months.
- Year over year, the last 3 months are up approximately 30% customer pay traffic and continuing to grow.
Service Drive Manager
Schomp BMW
01.2023 - 09.2023
- Maintained open lines of communication between the service drive department and other departments within the organization, fostering a collaborative environment.
- Ensured compliance with company policies and industry regulations by regularly reviewing procedures and following the Schomp Way.
- Collaborated with sales and parts departments to ensure seamless customer experiences across all touchpoints.
- Enhanced team performance by providing regular coaching, feedback, and professional development opportunities.
Sales Associate
Valor Roof And Solar
10.2022 - 01.2023
- Responsible for daily door-to-door appointment setting while spreading awareness about renewable energy and offering insight on specific lifestyle needs.
- Exceeding goals for opportunity of new clients.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall sales performance, sharing best practices, and offering support as needed.
Service Manager
Corwin Toyota
07.1998 - 10.2022
- 1998 Entry level service porter and shuttle driver
- 1999 Promoted to Service Advisor Assistant based on work ethic and excellent customer service
- 1999 Promoted to Service Advisor based on work ethic and excellent customer service and team work
- Achieved Larry H Miller prestigious Society of Excellence Award for sales and customer service in 2000, 2001, 2003, 2004, 2005, 2008 while being #1 the last 3 years for the group of 60 dealers
- 2008 Promoted to Service Manager and proceeded to win Toyota Service Excellence for the proceeding 7 years.
- Toyota Pinnacle of Excellence Award 2011,2012, 2013
- Toyota Top Retention Dealer Award 2011
- Completed Larry H Miller Excellent Service Business Management Academy in 2013
- Maintained a work culture of promotion and tenure resulting in 14 of 19 technicians and 8 of 9 service advisors started as lube technician/ entry level technician
- While with the LHM Group of companies the last 3 years we had the lowest turnover rate and highest tenure of the automotive group
- Maintained a high quality relationship with the Toyota manufacturer during my 24 years while following warranty guidelines and focusing on key products to align with the manufacture
- Maintained a high volume and quality work environment through 3 years of construction
- #1 in Prepaid maintenance sales with the Larry H Miller Group over a 12 year period allowing us to maintain a top 5 retention score
- #4 in TFS sales 10/22 and YTD #8 out of 72 stores while only starting in May for sales of this product
- Highly skilled at customer and employee relationship building and conflict resolution
Education
General
Colorado State University
Fort Collins, CO01.1997
High School Diploma -
Frederick Jr/Sr Highschool
05.1996
Skills
- Verbal and Written Communication
- Continuous Improvements
- Corporate Social Responsibility
- Administration and Reporting
- 200 Employee interactions per day
Timeline
Service Director
Autonation Chevrolet North
09.2023 - Current
Service Drive Manager
Schomp BMW
01.2023 - 09.2023
Sales Associate
Valor Roof And Solar
10.2022 - 01.2023
Service Manager
Corwin Toyota
07.1998 - 10.2022
General
Colorado State University
High School Diploma -
Frederick Jr/Sr Highschool
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