Andre Asubonteng
The Bronx,NY
Summary
Experienced and dedicated Active Supervisor with a proven track record in HR, food and beverage management, and guest relations within the entertainment industry. Skilled in handling guest concerns, managing building operations, conducting audits, and creating efficient schedules. Seeking to leverage expertise to contribute to the success of AMC in delivering exceptional guest experiences. Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
5
5
years of professional experience
Work History
Supervisor
AMC Theatres
Bronx, NY
08.2021 - Current
- Managed daily operations of multiple departments including HR, food and beverage, and guest relations
- Handled guest concerns and complaints promptly and effectively, ensuring high levels of satisfaction and loyalty
- Oversaw opening and closing procedures of the building, ensuring adherence to company policies and procedures
- Conducted audits to maintain compliance with company standards and regulations
- Created and maintained employee schedules, optimizing staffing levels to meet operational demands while controlling costs.
- Managed cash handling skills
- Coordinated and managed large rounds of guests during peak hours, ensuring smooth operations and minimal wait times.
- Worked with high-profile guests to ensure their experiences were exceptional, maintaining the theatre's reputation for outstanding service.
Stock Associate
Party City
Bronx, NY
10.2020 - 06.2021
- Placed orders for items needed in the store
- Scanned products to be shipped to customers
- Generated price labels for products
- Disposed of empty product packaging.
Sales Associate
Finish Line
Bronx, NY
04.2019 - 03.2020
- Maintained store supplies inventory and placed orders when needed
- Assisted customers on clothing and sneaker items
- Greeted customers and managed the cash register
- Calculated total sales revenue at the end of the day.
HR Coordinator
AMC Theatres
Bronx, NY
- Facilitated recruitment and hiring processes, including sourcing candidates, conducting interviews, and onboarding new employees
- Managed employee relations, including resolving conflicts and addressing performance issues
- Administered benefits programs and ensured compliance with HR policies and regulations
- Conducted training sessions for employees on company policies, procedures, and safety protocols.
Food and Beverage Supervisor
AMC Theatres
Bronx, NY
- Supervised food and beverage operations, including inventory management, ordering, and quality control
- Trained and coached staff on service standards, product knowledge, and upselling techniques
- Maintained cleanliness and sanitation standards in accordance with health and safety regulations
- Collaborated with kitchen staff to develop and update menus based on customer preferences and feedback.
Education
Bachelor of Business Administration in Business Marketing -
Brooklyn College
Brooklyn, NY07.2024
High School Diploma -
Mott Hall Bronx High School
Bronx, NYSkills
- Organizational Skills
- Teamwork
- Communication Skills
- Customer Service Skills
- Fast Learner
- Speed and Efficiency
- Project Management
- Training and mentoring
- Staff Development
Timeline
Supervisor
AMC Theatres
08.2021 - Current
Stock Associate
Party City
10.2020 - 06.2021
Sales Associate
Finish Line
04.2019 - 03.2020
HR Coordinator
AMC Theatres
Food and Beverage Supervisor
AMC Theatres
Bachelor of Business Administration in Business Marketing -
Brooklyn College
High School Diploma -
Mott Hall Bronx High School