Andre Bell
Philadelphia,PA
Summary
A results-driven and hands-on Technical Operations Professional leading field operations and complex network installations for residential and commercial clients. Proven expertise in project management, advanced network troubleshooting, and preventative maintenance, consistently delivering exceptional customer satisfaction and network integrity. Seeking to leverage a strong technical foundation and leadership skills to drive team success and operational excellence.
Overview
12
12
years of professional experience
Work History
Senior Communications Technician
Comcast Corporation
09.2013 - Current
- Enhanced network performance by troubleshooting and resolving complex technical issues.
- Assisted in the planning and execution of large-scale communication infrastructure projects from inception through completion.
- Managed inventory of communication equipment, ensuring all materials were readily available for project completion.
- Evaluated existing communication systems for potential upgrades or replacements based on performance metrics and cost analysis.
- Continuously improved personal technical skills through ongoing education and professional development opportunities.
- Led team meetings to review project progress, address challenges, and formulate plans for moving forward successfully.
- Stayed up-to-date on industry trends and advancements in order to make informed recommendations for system updates or enhancements.
- Established strong working relationships with clients through clear communication, professionalism, and dedication to meeting their needs.
Education
Certificate of Technical Studies - IT Engineering & Networking
Cittone Institute
PhiladelphiaSkills
- Wireless communications
- Software installation
- Network configuration
- Fiber optics
- Telecommunications engineering
- Advanced troubleshooting
- Installation and maintenance
Accomplishments
Project Genesis - HFC to EPON Network Migration
· Chartered to lead the full lifecycle restructuring of the regional network from a hybrid fiber-coaxial (HFC) platform to a next-generation, full-duplex Ethernet Passive Optical Network (EPON).
· Managed and coordinated a large team of union technicians and third-party contractors to ensure on-time and on-budget deployment.
· Achieved a 60% increase in network capacity, a 82% increase in uptime and a 30% reduction in customer trouble calls.
Timeline
Senior Communications Technician
Comcast Corporation
09.2013 - Current
Certificate of Technical Studies - IT Engineering & Networking
Cittone Institute
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